Jacques sony Janvier

Customer service , technical support

Atención al Cliente / Soporte

Tapachula, Tapachula

Servicios ofrecidos

ShyftOff(supportedNRTC) April2024-August2024

TechnicalSupportAgent (Remote)

During mytime at National RuralTelecommunication, I had the opportunity to work in a dynamic environment where I focused on troubleshooting various services.
Primary responsibilities included assisting customers with internet connectivity issues and ensuring they had reliable access to streaming services.
Helpedresetpasswordsforemailaccounts,whichwascrucialformaintainingtheironlinesecurityandaccess.
Frequently dealt with Wi-Fi issues, guiding customers through the process of reconnecting their devices and optimizing their homenetworks.One of the moretechnical aspects of myrole involved resetting set-top boxes (STBs) for televisions.
Ensured that all streaming programs were running smoothly, providing step-by-step instructions to customers so they could enjoy their favorite shows without interruptions.
This experience not only enhanced my technical skills but also allowed me to develop strong communication abilities as I worked closely with customers to resolve their concerns.

Tarifa aproximada: MXN$ 60 por hora

ShyftOff (supported NRTC) April 2024 - August2024

Technical Support Agent (Remote)

During my time at National Rural Telecommunication, I had the opportunity to work in a dynamic environment where I focused on troubleshooting various services.
Primary responsibilities included assisting customers with internet connectivity issues and ensuring they had reliable access to streaming services.
Helped reset passwords for email accounts, which was crucial for maintaining their online security and access.
Frequently dealt with Wi-Fi issues, guiding customers through the process of reconnecting their devices and optimizing their home networks. One of the more technical aspects of my role involved resetting set-top boxes (STBs) for televisions.
Ensured that all streaming programs were running smoothly, providing step-by-step instructions to customers so they could enjoy their favorite shows without interruptions.
This experience not only enhanced my technical skills but also allowed me to develop strong communication abilities as I worked closely with customers to resolve their concerns.