Jesus Gerardo Arzate Delgado

Professional with experience in policies and programs that help the organization achieve business goals, reviews HR pracices and the proper implementation, management to ensure legality and consistency to increase productivity and contain costs.

Walgreens Boots Alliance Pharmacies Benavides                                                                                     
Sr. HR & Labor Relations Manager       Current

International pharmaceutical and health retail

Responsible for the definition and management of labor relations at a company level in Mexico. Administration, Organizational Change Management and Promotion of Culture Walgreens in Benavides. Support in Human Resources processes such as Recruitment, Training, Salary Changes, Resource Management Humans in Distribution Center, Call Center, Doctors in Pharmacy and External Service Providers.

ACHIEVEMENTS

Elaboration of Guidelines and Policies of Human and labor resources, Progressive Discipline, Vacations, Disengagement, Labor Termination, Holy days, Misconducts and irregular acts.

Development of HR web RH online internal platform to make more efficient the communication to have the strategic alignment in all the regions and different business.

Definition of the HR handbook HR Basics and Leadership

Elaboration of Hiring and Disengagement of Executive and Administrative Staff handbook.

Union contract bargaining with Active Centrals CTM, CROC, CROM in budget.

Definition and Strategic long-term Human Resources and Labor Plan to have specific results in the opportunities in HR and Labor issues.

Management and Monitoring of Requirements, Documents and Appointments of the Labor Authorities, in matters of Safety and Training.

Elaboration and Management of Commissions, Regulations, and their due registration.

Diagnosis of Labor Environment by regions.

Elaboration of HR, Labor Law, Teamwork and Leadership training course.

Training Certification of HR, Labor Law, Teamwork and Leadership to Operations Manages, RH Coordinators and Loss Prevention Analyst in total 169 employees every year.

Administration of Benefits to Staff, Vacations, Life Insurance, Medical Expenses, Savings, Dining and Internal Communication, Managerial Training and Media Management in Communication, Teamwork, Leadership and Personnel Management.

Elaboration of changes of variable compensations to head count of Doctors and Pharmacy employees.

Grupo Financiero Banorte         10/2016 – 05/2017
Human Resources Manager
North Zone

Responsible for the Deployment, Management, Alignment and Operation North Zone with operations center in all the cities of Central, North, Northeast and West.   Giving coverage and support to all the processes of Human Resources, Labor Relations, Compensation and Staff Services.  Development of the Human Resources and Labor Relations Management Strategy.  Responsible for the operational and personnel management processes of the Banorte Contact Center. Preparing and monitoring of the Strategic Human Resources plan.

ACHIEVEMENTS

Definition of Recruitment Model, Implementation of Satisfaction Survey, Recruitment Effectiveness Indicator, strengthening of agreements and links with Universities. Interactive Recruitment Module in social media, establish a standard in the times of vacancy coverage.

Definition of induction process, Program for Strengthening Supervision Skills, Deployment of Training Courses, Consolidation of Electronic Indicators, Mapping and Establishment of Critical Processes.

Establishment of Preventive Labor Culture, Labor Handbook, Labor Training for Human Resources personnel.

7- Eleven Mexico, S.A., ICONN.                   09/2015 – 10/2016
Talent Manager Division Coahuila - Tamaulipas.
Responsible for the Coahuila-Tamaulipas Division.
Human Resources / Labor Relations / Talent.

Establish Strategy, Management, Operation and Definition of talent in the states of Coahuila and Tamaulipas. Being responsible for the organizational development of the work centers distributed in the Division management and application of the Workforce. In charge of the Quality of the Service to the Personnel, Compensation Structure Management, Preparation of Strategic Plans of Talent Collection, Implementation of Policies, Procedures, Guidelines, Elaboration and Follow-up of Plan of Work Communication, Events Coordination.

ACHIEVEMENTS

Definition of a new form of management in the division using the HRBP model, changing the operational and cultural focus of the talent area allowing a better service to the operation of the different cities.

Development of strategic personnel talent mapping system for each city of the Division, based on formal measurement systems and competencies.

Elaboration of variable incentive payment scheme for division recruiters.

Coordination, Development and promotion of recognition and value programs for employees at the division level.

Development of variable schemes in store with differentiated salaries taking into account the problematic regions and cultural differences of the various cities of the division.

Development of turn over plans differentiated by city - division

Definition of optimal talent injection scheme achieving between 85% and 90% of coverage of the division's templates.

Implementation of talent acquisition programs based on a better image and brand impact, taking into account the improvement of the recruitment process.

Implementation of talent improvement program at the operational level under the applied psychometric scheme adjusted to operational profile.

EDUCATION 
University of Monterrey UDEM  1998 -2002
Bachelor's Degree in law  

University of Nuevo León UANL  2002- 2005                                                                                                     Master's in Labor Relations  

University of Monterrey UDEM   2007 -2011
Master's in Business Law  

Regiomontana University UERRE   2011 -2016
Master's in Development of Human Capital

Institute of Public Accountants of Nuevo Leon ICPNL   Current
Master's in finance and accounting