José Antonio Landero Ramírez

Hello my name is José Antonio Landero Ramírez and I've been working the last 8 years as a billengual customer service agent as well as tech support analyst and service desk.

As I mentioned I'm a billengual person with management of languages Spanish and English to a level of being fluent in both languages.

I also count with management of basic office package software. (Word, Excel, Power point and Outlook)

I have also experience with show business organization and planning events.

Cambridge university press and assessment (Feb 23 to Nov 23)

-For this 9 month temporary position  my task were to answer emails and raisng  tickets for the Cambridge professors and schools.

Teleperformance Masters Card (dec 2021- Sep 2022) 

-For this position I was in the fraud department and the task was to help banks in a Business to business line to prevent fraud in their systems via email and raising tickets via chat, email and phone.

Teletech (March 17 2017-June 19 2018)

-Best Buy campaign task was taking customer service calls assisting customers to direct them to the right departments and making appointments for the geek squad service.

Unconcluded Carrer at ULA marketing major. 2022

Graduated from James E Taylor High school on 2014 and have my Diploma.