Karina Liszet

An active, dedicated woman, with solid experience on the IT infrastructure area, IT Project Management, Customer Experience, Customer Relationship Management and People Management.

Enter
Customer Success Manager
Primary strategic customer-facing role responsible for the delivery of services making sure the commitment SLA within the contract is fulfilled with strong customer relationships and leadership within the internal areas of my own organization.
Management and guide of work teams of excellence.
Engage regularly and develop deep relationships with customer stakeholders internal and external.
Participation in the preparation of proposals at regional and global level, being the primary face of the regional customers.
Financial control of the cost center.
Coordinator of the Business Relationship process - ISO 20K
Organized and maintain the evidence of the the fulfillment of the policy
General Achievements:
98% customer retention 2020 of 120 customers
Increase in business objectives by 15%
Increase in customer revenue 15%
Obtain the first partner certification (Customer Success Manager) of my company for LATAM by Cisco

Customer Success Specialist
GoFleet · Full-time
Collaborate with external and internal stakeholders to ensure success through the customer lifecycle.
Primary strategic customer-facing role responsible for the delivery of services.
Engage regularly and develop deep relationships with customer stakeholders internal and external.
Identify new opportunities based on the customer use cases. 
Customer Onboarding.
Achievements
Obtain the employee of the month in the 3rd month of arrival

Ubhuru Technologies · Part-time
San Francisco, California, United States · Manage an international group of devops and UX/UI making sure the OLA's are reached and have a good communication between areas.
Achievements
Manage people from around the world improving communication between areas

SONDA
Primary strategic customer-facing role responsible for the delivery of services making sure the commitment SLA within the contract is fulfilled with a strong customer relationships and leadership within the internal areas of my own organization. 
Management and guide of work teams of excellence
Engage regularly and develop deep relationships with customer stakeholders internal and external.
Participation in the preparation of proposals at regional and global level, being the primary face of the regional customers.
Financial control of the cost center.
In charge of the customer invoicing of all my customersPrimary strategic customer-facing role responsible for the delivery of services making sure the commitment SLA within the contract is fulfilled with a strong customer relationships and leadership within the internal areas of my own organization. Management and guide of work teams of excellence Engage regularly and develop deep relationships with customer stakeholders internal and external. Participation in the preparation of proposals at regional and global level, being the primary face of the regional customers. Financial control of the cost center. In charge of the customer invoicing of all my customers

Service Delivery Manager / Customer Success Manager Specialist
Primary strategic customer-facing role responsible for the delivery of services making sure the commitment SLA within the contract is fulfilled with strong customer relationships and leadership within the internal areas of my own organization.
Management and guide of work teams of excellence.
Engage regularly and develop deep relationships with customer stakeholders internal and external.
Participation in the preparation of proposals at regional and global level, being the primary face of the regional customers.
Financial control of the cost center.

Coordinator of the Business Relationship process - ISO 20K
Organized and maintain the evidence of the the fulfillment of the policy
General Achievements:
98% customer retention 2020 of 120 customers
Increase in business objectives 
Increase in customer revenue
Obtain the first partner certification (Customer Success Manager) of my company for LATAM by Cisco

Aeromexico 
Infrastructure Coordinator Boeing 787Infrastructure Coordinator Boeing 787
Aeromexico · 
Coordination of resources to support the infrastructure of the E-enabling environment for the Boeing 787.
Ensure the availability of the infrastructure for the 787 E-enabling.
Installation of Infrastructure for maintenance of aircraft in international stations.
Support for all international stations where the 787 operates to some components of the environment.
IT Infrastructure Project Manager 
Involved on the design of the infrastructure (DataCenter) to support the E-enabling of the 737 MAX, following the Boeing guidelines
Lead infrastructure project team in the resolution of project issues, including budget, timeline, scope changes and communication. 
Interact with project stakeholders to monitor activities.
Achievements
Improvement of the relationship with interested parties (internal and external)
Tips on security architecture avoiding a network security restructuring

Project ManagerProject Manager
IP Productos y Servicios · Full-time
Project Manager for Voice, Data and Video Solutions, using the ITSM Best Practices (ITIL)
Follow up project status finding the best path for the delivery of the service with no impact to the Customer
Service Desk Coordinator
In charge of guarantee committed SLA for the Customer
Manage the Operation following the best practices of ITSM (ITIL)
Achievements:
Creation and organization of the measurements to obtain the SLA of the clients as well as the performance of the team.

Service Desk Premium Engineer
Avaya · Full-timeAvaya ·
Remote Support for Voice and Data Networks.
Provide Technical Assistance to Premium customers within Avaya.
Actively participating in Technical Courses for CM, Data Devices and IP Office.
Achievements:
Obtained 3rd place in customer satisfaction within Fiscal Year 2013.
Actively participated with advice and suggestions based on ITIL Best Practices. Help the Team to understand the importance of these practices.

SOC Operations Manager

Support Management in charge of guarantee committed SLA for our Customers
Business Partner Relationship management
Manage the Operation and help with the strategy and design of the biggest Data Center in Mexico of Huawei, creating the proper process needed for the operation based on the ITSM best practices.
Help on a new project Due Diligence of an operation of more that 1000 assets
Assessment and improvement of a Huawei Area for process, management and customer relationship
 

Universidad del Valle de México

Administrative Computer ScienceAdministrative Computer Science

2015 - 2017

Grade: Degree