Mariana Celis

call center customer service Enercare Canada | Contact point 360 Bogotá, Colombia , I was working for a billingual call center with Enercare as a customer service representative for the last two years , i was in charge of answer customer calls , booking appointments for home services , tracking parts , follow technicians status , and selling home services . call center collections for Macys USA | Concentrix Bogotá, Colombia I worked for Macys credit card department in United Stated as a colletions representative , i was in charge of making calls to collet debts money , follow customer payments , review credit score and offering help to customers with questions or problems related with the credit card portfolio that the company offers , technical support and customer service Vivint smart home USA | Teleperformance Bogotá, Colombia.I worked there as a technical support and customer service agent for Vivint smart home in USA offering online and phone support for security products as alarms , cameras , movement sensors , panels and door locks , i was in charge of follow customer payments, answer questions regarding billing , account migrations and upselling some security products. administrative assistant and customer service manager | nikkey (boho food market)

Bogotá D.C - Colombia liceo del caribe

High school degree

2011-2017
 

Bogotá D.C - Colombia Universidad Agustiniana

Bachelor's degree, international bussines and Finance

2021-2025 (expected)
 

Bogota D.C - CET

BASIC COURSE FOR TRAVEL, TOURISM AND HOTEL SERVICES ADVISORS

2024-2024