
Michelle I. Hernández
Atención al Cliente / Soporte
Servicios ofrecidos
I am an english teacher with a lot of customer service experience!
Experiencia
Clínicas Mi Doctor - patient contact center 2022-2023
Scheduling patient appointments, refill prescriptions,etc. Assessing patient medical history, identifying any problems or concerns that need immediate attention, and referring them to other medical professionals as needed.
Teleperformance Costumer service representative 2020-2022
Handle escalated customer calls as a manager. Work to understad the needs of each costumer and provide the information of each investigation. Answer all questions about procedures and policies of the company.
Quick Learning - Administrative Assistant 2018-2019
Answer phone calls, emails, and text messages from teammates and clients. Prepare, send, and collect documents for onboarding. Follow up with clients through onboarding to ensure a smooth onboarding process. Update and maintain office policies and procedures.Organize and schedule meetings. Prepare and organize databases and reports. Manage social media accounts and replies
Educación
Bachelor’s Degree in progress
Profesionales del mismo sector Atención al Cliente / Soporte que Michelle I. Hernández
Profesionales de diferentes sectores cerca de Monterrey, Nuevo León
Otros usuarios que se llaman Michelle
Trabajos cerca de Monterrey, Nuevo León
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Administrative + Marketing Assistant
hace 2 semanas
Solvo Global ChihuahuaWe are looking for an Administrative + Marketing Assistant with excellent organization, · attention to detail and the ability to manage multiple administrative tasks and operational support. · This role is focused on maintaining internal processes efficiently, · managing informat ...
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asesor virtual
hace 1 semana
Prodynamics San Pedro Garza García, N. L.Únete a la fuerza de venta de PRODYNAMICS como asesor virtual. · Experiencia en ventas y atención a clientes por más de 2 años. · Habilidades para construir relaciones con los clientes. · ...
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FE Research Assistant FE Research Assistant
hace 2 días
Tecnológico de Monterrey Monterrey+Apoyar al profesor en tareas específicas relacionadas con los proyectos y compromisos. · +Proporcionar un alto nivel de soporte administrativo, generando acciones logísticas, operativas y financieras que garanticen un óptimo servicio en sus necesidades. · Gestión operativa y adm ...