Tomas Seabrook Hunter Machuca

Automotive Engineer bilingual with 13 years’ experience at the executive management level in After sales, training and technical support in the automotive industry, in several OEM such as: Toyota, KIA, Mitsubishi.
I would like to be able to collaborate to achieve objectives with a high performance team, as well as help increase customer satisfaction and in that inter to enjoy and continue learning about the automotive industry that I am so passionate about.
2022 - Currently | Snap-on de México | KAM.
o Analyze the market situation.
o Manage relationships with large accounts.
o Boost the brand.
o Manage commercial information.
o Design and implement strategic action plans.
o Manage projects and teams.
o Manage improvements in the business.
o Coordinate executive meetings with corporate executives.
2021 - 2022 | LARA’s TRUCKS Atlanta, GA | Service Manager.
o Organize the work agendas of the Workshop Chief.
o Establish Key Performance Indicators (KPIs).
o Validate training strategy of the areas.
o Implement strategy for control of Spare Parts Warehouse.
o Provide daily monitoring of the fulfillment of the Sales objectives
of the Parts Store.
o Implement 5's in the Aftersales area.
o Establish Policies and Procedures of the Aftersales area.
o Implementation of SOPs by Aftersales area.
o Define the customer service process.
o Establish functions and responsibilities of the Aftersales area.
2021-2021 | GBR Technologies | Guadalajara, Jal. | Operations Manager.
o Organize the work agendas of the Workshop Chief.
o Establish Key Performance Indicators (KPIs).
o Validate training strategy of the areas.
o Implement strategy for control of Spare Parts Warehouse.
o Provide daily monitoring of the fulfillment of the Sales objectives of the Parts Store.
o Implement 5's in the Aftersales area.
o Establish Policies and Procedures of the Aftersales area.
o Implementation of SOPs by Aftersales area.
o Define the customer service process.
o Establish functions and responsibilities of the Aftersales area.
2020-2021 | ADESA Mexico | Operations Manager.
o Lead Sales and After Sales teams towards achieving goals. o Manage material, economic and human resources.
o Manage prospecting of new customers.
o Generate customer loyalty strategies.
o Manage customer retail.
oTeam Management and Leadership.
o Run SMART process with Sales team. o Coordinate customer service.
o Generate weekly KPI reports.
oToyota After Sales Operations.
o Manage the annual budget.
2018-2020 | Mitsubishi Motors de Mexico | Technical Support and Training Coordinator.
o Define training strategy and new launches.
o Coordinate the support area to dealer network.
o Coordinate the launch of Service Campaigns.
o Proven expertise with vehicle diagnostic equipment and troubleshooting problems on EVs or similar products.
o Coordinate with different departments in execution of company’s Strategic Goal.
o Maintain communication with Operations Manager, staff, and vendors to ensure adherence to protocol.
o Develop technical courses in new model launch.
o Comfortable multitasking, organizing projects, and successfully meeting KPIs on time and within budget.
o Generate course offerings to the dealer network.
o Technical Specialist in charge of PHEV (Plug in Hybrid Electric Vehicle) technology implementation in the dealership network.
 

2017-2018 | KIA Motors de Mexico | Service Arftersales Regional Manager.
o Define annual purchasing targets in the dealer network.
o Increase the frequency of deliveries with a minimum of stock.
o Reduce the waiting time of technicians by parts and have efficient communication about the status of the requested parts. o Coordinate with different departments in execution of company’s Strategic Goal.
o Maintain accurate and up-to-date inventory information.
o Implement Clear Policy for Parts storage.
o Define efficient standard operating procedures.
o Maintain communication with Operations Manager, staff, and vendors to ensure adherence to protocol.
o Increase the CSI in the dealer network.
2009-2017 | Toyota Motors Sales de México | Field Technical Specialist.
o Provide technical support to all dealers of the Toyota network.
o Advise others (job-related - colleagues from Development, Warranty, Parts, Environmental, Customer Relations, Public Relations, Marketing, etc.) based on subject matter expertise.
o Increase productivity and efficiency in Toyota workshops.
o Possess the ability to think quickly, problem-solve, and pivot flexibly as needed in a busy, fast-paced environment.
o Maintain communication with Operations Manager, staff, and vendors to ensure adherence to protocol.
o Coordinate with different departments in execution of company’s Strategic Goal.
o You will issue high quality, written and verbal technical reports, service bulletins, and repair procedures.
o Knowledge of high voltage systems, and low voltage systems and electric vehicle powertrain.
ESIA (Escuela Superior de Ingeniería Automotriz) – Automotive Engineer – 2004-2008. Courses
oTeam Management and Leadership. oFinancial basics.
oTSM (Toyota Service Management). oToyota After Sales Operations. oService procedures.
oProcedure of Spare Parts Storage Management. oCustomer fidelity relationship.
Technical Skills
o Basic engine repair.
o Repair engine advanced.
o Service and repair of engines.
o Diagnosis of electric circuits.
o Engine Control Systems I.
o Air conditioning and Climate Control.
o Steering and Suspension.
o Brake system.
o Repair of automatic transmissions.
o Diagnostics of hybrid systems TOYOTA. o Diagnosis of SMART Key System.
o Diagnosis of automatic transmission.
Soft Skills
o Leadership.
o Planning and Organization.
o Analysis and decision-making. o Goal oriented.
o Customer-focused teamwork.
oPolicy and Warranty procedures.
oKey Performance Indicators "KPI".
oTo develop an Action Plan KAIZEN "PDCA" oVehicle Delivery Quality Inspection.
oFIRM (Fix It Right Mexico).
oSales skills in the after-sales.
o Repair of manual transmissions.
o Diagnosis of manual transmissions. o Control of engine II systems.
o Synchronization of engines.
o Basic repair of electrical system.
o Advanced electrical system repair. o Diagnosis of electric System-I.
o Diagnosis of electric system-II.
I consider myself a person with a high availability to always work as a team, I am convinced that it is the best way to reach any goal and in the process being able to help people is very rewarding. I am also characterized by a positive attitude, ability to work under pressure, honesty and transparency with other people.

Automotive Engineer bilingual with 13 years’ experience at the executive management level in Sales, After sales, training and technical support in the automotive industry, in several OEM such as: Toyota, KIA, Mitsubishi.
I would like to be able to collaborate to achieve objectives with a high performance team, as well as help increase customer satisfaction and in that inter to enjoy and continue learning about the automotive industry that I am so passionate about.

• Ingeniero Mecánico Automotriz.
• Técnico En Motores a Gasolina.