Vhalkor TV

With over 10+ years of experience in the Call Center Industry I’ve been delegated administrative functions through out the years due to my expertise and profile aptitudes. Data-analysis oriented and leadership/coordinations skills have allowed me to impact in a positive way the places I’ve worked before and I’m looking for a stable, well-rounded company to work with for my remaining years before retirement.

Team Lead and Trainer HCC, Errescuers, Ooma Office campaign 2018-2020 Started as customer service representative and outbound sales for small to median sized businesses, telecommunication technologies and got promoted as Team Lead. Functions included individual agent feedbacks, daily and weekly reports to Senior Management, pipeline and forecast sales reports to clients, research and investigation to share with team on different applied sales strategies and techniques to improve KPIs, gave training to 16 waves and took andradogy courses to improve training sessions on data retention techniques and applied neurolinguistcs emphazising remote videocall sessions.

Computer Equipment Maintenance and Repair CNCI 2002-2005 Bachelor degree with 2 semester to complete