Client Logistics Representative - Monterrey, México - Redwood Logistics

Redwood Logistics

Empresa verificada

Monterrey, México

hace 1 semana

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Client Logistics Representative

Reports To
:
Client Logistics Manager

Location
:
Monterrey, N.L. México**Environment
: Hybrid

Work Schedule:

This position is
full-time and
onsite Monday through Friday for an 8-hour shift (6-3, 7-4, or 8-5 local time), but flexibility is available based on coverage.

Who We Are:

Redwood Logistics is one of the fastest growing? and most innovative 4PL providers offering supply chain execution and next-generation supply chain technology solutions.? For more than 20 years, Redwood Logistics has been helping move businesses forward by connecting our clients to winning strategies. As a next-generation leader in forth-party logistics (4PL), we live at the intersection of logistics and technology. We focus brilliant minds, technology services, and performance excellence to modernize supply chains.

From our diversity of services, data-driven network solutions, and strategically integrated model, we have positioned ourselves as the dominant player in the mid-market space operating across North America and Mexico.

We are a privately held company, managing significant transportation spend - we are big, but flexible with an entrepreneurial spirit.

Redwood Supply Chain Solutions, a subsidiary of Redwood Logistics, partners with clients to design effective solutions for their specific supply chain needs, while cutting out everything they don't need along the way.

Redwood Mexico, a subsidiary of Redwood Logistics, speaks the cross-border shipping language removing roadblocks that can bring cross-border supply chains to a stand-still.

Our continued success is driven by our fearless and innovative people. Being part of the Redwood family means taking the road less traveled, building each other up to greatness, and always leaving room for fun

Ready to grow with us? With $1.4B in Revenue, 34% YOY SaaS growth and 400% SaaS pipeline, now is the time to join Redwood

Purpose of Your Work:

As a
Client Logistics Representative, you will be responsible for providing excellent customer service while overseeing daily operational functions for Redwood's customers.

With your transportation and logistics expertise, you'll help our customers resolve problems including scheduling issues, carrier compliance issues, and general exception management.

How You Make a Difference Everyday:

Learn and understand the transportation & logistics industry along with the factors that impact the market, our carriers, and our customers
Learn and understand our transportation management system(s) and processes that support our customers
Provide exceptional customer service to Redwood's customers in every interaction
Oversee daytoday operations for key customer accounts, including data entry, load planning, shipment tracking, and issue management
Manage existing carrier and customer relationships for respective customers, working in collaboration with Account Management and Freight Audit & Pay teams
Investigate, provide solutions, and resolve customer problems such as order delays, missed pickups, missed deliveries, damaged freight, and accounting discrepancies
Proactively communicate relevant updates to customers and/or internal teams as needed
Answer all phone calls in a timely manner
Learn and understand system tricks and shortcuts to minimize administrative work
Learn and understand system setup requirements and integration processes that impact our customers
Effectively multitask and prioritize responsibilities for key customers with varying degrees of difficulty and complexity
Ensure shipments are planned and executed ontime according to customer specification, while being mindful of cost and service
Understand and manage key customer contracts and routing guides while collaborating with the contracts department to ensure lanes are rating properly
Fully understand compliance benchmarks for key accounts while identifying and resolving exceptions to those benchmarks
Coordinate new carrier onboarding, capacity, and pricing requests with the Carrier Relations team
Ensuring all shipments are void of any discrepancies prior to audit and invoicing
Administer and facilitate customer and/or carrier portal training as needed
Will need to occasionally respond to customer requests after primary work hours (nights and weekends) and/or work on a weekend when customers' needs require support

You've Got This?

Bilingual in English and Spanish
Strong communication skills both orally and written
Ability to work in a fastpaced, dynamic environment
Proactive problem solver and listener; ability to multitask
12 years of business experience in a bilingual environment
Logistics experience preferred, but not required
Basic understanding of creating and maintaining reporting, including using Microsoft Office products (Outlook, Excel, Word, and Power Point)
Strong customer service background and abil