Customer Support Agent - Guadalajara, México - Helpware

Helpware

Empresa verificada

Guadalajara, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

About Us
It's simple, we prosper by putting people ahead of profits. Point blank.

We created Helpware because we saw a need to change the way business is done in our world of outsourcing.

We believe employee satisfaction doesn't need to be compromised in order to deliver the best quality to our clients.

In fact, we discovered that enhancing our employee experience is exactly how we provide high-class service to our powerhouse clients.

Helpware is a better kind of outsourcing, one centered around People.

What is this role about?:

As a
Customer Support Agent, you will be responsible for taking on customer communication and removing the uncertainty associated with unidentified checks, allowing authorized company personnel to view the status of all transactions in real-time.

What awaits you in this role:

Be technically savvy and competent
Strong communication skills
Understand the backend of our client's platform and how to navigate it
Quick thinkers & able to adapt
Courteous with customers
Responsive to the needs of customers
Manage help desk software or ticket system
Provide help regarding the company products or services
Delegate difficult problems to the second level support
Full dedicated to a 40 hour work week

What we are looking for:

Outstanding verbal and written communication in business terms with external customers
Capability to maintain the highest confidentiality around company proprietary information
Enjoyment of working with and communicating with people and solving problems
Ability to multitask and prioritize while remaining calm and pleasant
Solid problemsolving skills
Strong organizational skills
Experience working at a software company a plus

What we offer: