Corporate Trainer - Hermosillo, México - Support Services Group

Support Services Group

Empresa verificada

Hermosillo, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Support Services Group is looking for a highly energetic and collaborative
Trainer. The Trainer is responsible for increasing employee engagement by teaching new skills and knowledge to our new employees, as well as up training our current employees. This position will be primarily responsible for training our new agents, but will also collaborate with site leadership for other training initiatives.

Job Functions:

Collaborate with management to identify training needs
Plan and implement an effective employee orientation and ongoing training curriculum
Assists with the development of training curriculum and training materials
May conduct future "Train the Trainer" training to develop trainers for effective administration of training curriculum
Conduct training at onboard of new or transferring employees
Analyze training evaluations to determine areas for improvement
Provide input for improvements to the overall training program and training curriculum
Assists Managers with coordinating and documenting training requirements
Assist with development and maintenance of department training matrixes
Assist in meeting departmental goals, and special projects as needed
Perform other related duties as required.

Required Knowledge, Skills and Abilities:

Strong oral and written communication skills.
Excellent organization skills and a high level of attention to detail.
Understanding of effective teaching methodologies and tools
Knowledge of curriculum design (classroom) helpful.
Ability to adapt style and training, depending on business needs.
Strong presentation skills along with strong time management
The ability to break down complex to a level that is understood by all levels of experience and education.

Minimum Requirements:

High School Diploma or equivalent required
Bachelor's degree and/or training certificate preferred
Experience as a trainer in a variety of environments.
Minimum of three years' experience as a trainer.

Excellent Opportunity to join an industry leader

Support Services Group is an award-winning global CX solutions company who creates amazing experiences for the world's best brands and their customers. We're an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.

Ability to commute/relocate: