- Supervise proactivamente la actividad de Line Haul para identificar, abordar y prevenir problemas potenciales
- Desarrollar y ejecutar planes efectivos de recuperación del servicio según sea necesario
- Identifique y elimine las causas raíz de los defectos para impulsar la eficiencia en las operaciones de transporte de línea de Amazon
- Trabaje dentro de varias limitaciones de tiempo para satisfacer las necesidades comerciales críticas, mientras mide e identifica las actividades realizadas y garantiza que se cumplan los requisitos del servicio.
- Apoyar las iniciativas de mejora continua para ayudar a mejorar la eficiencia y la calidad del proceso
- Seguimiento en vivo de tráileres y resolución de incidencias u organización de alternativas en caso de cualquier incidencia
- Retroalimentación al equipo de Programación y Gestión de Line Haul sobre observaciones operativas para respaldar procesos mejorados y ajustes/consideraciones de planificación según sea necesario
- Trabajar en un entorno dinámico con la capacidad de empatizar y priorizar las necesidades del cliente
- Demostrar propiedad para resolver problemas desafiantes de los clientes, escalando cuando sea necesario
- Gestionar la creación semanal de los horarios del transportista nacional y modificarlos si es necesario
- Bachillerato concluido
- Disponibilidad para rolar turnos día, noche y cubrir fines de semana
- Ingles Avanzadoi
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Analista de Transporte, Relay Operation Center - Tepotzotlán, México - Servicios Comerciales Amazon México S. de R.L. de C.V.
Descripción
Sueldo bruto mensual:
$13, prestaciones
Ubicación:
Tepotzotlán, edomex.
Amazon Transportation Service está buscando un especialista en el centro de operaciones de retransmisión (ROC) para respaldar los recorridos de líneas nacionales e internacionales.
Un Especialista en Operaciones de Red facilita el flujo de información entre las diferentes partes interesadas: Centros de Cumplimiento, Transportistas, Centros de Clasificación y Estaciones de Entrega.
Un especialista en transporte brinda una resolución oportuna al problema en cuestión investigando y consultando herramientas internas, tomando decisiones en tiempo real y teniendo una comunicación efectiva con las partes interesadas.
Un candidato ideal debe poder comprender el problema y ser capaz de impulsar la experiencia del cliente sin comprometer el tiempo y los costos.
El candidato debe tener la comprensión básica de la logística y debe poder comunicarse claramente en forma verbal y escrita.
El candidato debe ser capaz de recomendar mejoras de procesos y debe tener la pasión de llevarlas a cabo. También debe mostrar propiedad y puede realizar tareas repetitivas.Las responsabilidades incluyen, pero no se limitan a:
Paquetería Microsoft Office
We are open to hiring candidates to work out of one of the following locations:
Tepotzotlán, MEX, MEX
BASIC QUALIFICATIONS
PREFERRED QUALIFICATIONS
