Customer Support Specialist Ii - Monterrey, México - Uber Freight

Uber Freight

Empresa verificada

Monterrey, México

hace 1 semana

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

About the Role

Uber Freight is looking for experienced customer service professionals with a background in the Transportation, Supply Chain or Logistics field.

Our specialists will manage transportation functions to ensure accurate, timely delivery of product in the most efficient and cost-effective manner all while providing excellent customer service to our customers.

Manage day-to-day aspects of booking, shipping, tracking, and billing on both import and export shipments

Secure capacity for loads

Leverage carrier relationship to influence capacity awards during tight markets

Determine eligibility for additional non-committed freight to be awarded to internal brokerage services

Contact carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty

Update load status in system, e.g., loaded, pick-up, delivery, empty, etc.

Notify Shipper and/or Receiver of Load Status and reschedule pick-up/delivery appointments when necessary

Establish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responses

Correspond with customer and carrier regarding detention information

Communicate and gain approval for expedite shipments

Use of JIRA, including request new users and password resets via JIRA; provide specific and detailed comments to ensure Help Desk receives clear actionable requests within JIRA

Train customer users on the TMS, leveraging knowledge of customer business practices and workflow

Rate Quotes

Lead training sessions for Carrier Contacts as necessary on Carrier Portal

Identify patterns with shipper, receiver and carrier performance and recommend actions for improvement

Coordinate and direct shipments and deliveries, including Shipper to Cross-dock, Cross-dock to DC, DC to DC, DC to Store, etc.

to improve Customer/Carrier equipment utilization

Set-up new Receivers, vendors, and suppliers

Resolve financial discrepancies in TMS financials (Carrier invoice does not match in TMS and must be reviewed and make determination; make adjustments in TMS; and respond to Accounting to deny or approve the additional funds, etc.)

Utilize TMS to actively manage on-time performance and automation objectives

Basic Qualifications

1-2 years related experience

Bachelor's degree

Advanced Spanish and English written, oral, and presentation communication skills

Preferred Qualifications

Knowledge of Freight Industry

Reporting and Analytics (Ability to run BI reports; validate information; understand report, and offer feedback and deliver insights to your manager and or customer contacts on the information contained within the report)

Microsoft Excel— knowledge of Microsoft Excel including but not limited to VLookup, Pivot Tables and advanced formulas