Customer Support Associate - Tlahuac, México - Jobs for Humanity

Jobs for Humanity

Empresa verificada

Tlahuac, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Company Description
Jobs for Humanity is partnering with Nielsen to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from all walks of life.

Company Name:
Nielsen

At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future.

Scope of this role

Responsibilities
Provide worldclass support to customers for requests, issues, questions, concerns or enhancements
Ability to utilize tools like Salesforce to log tickets and then project manage the process internally with crossfunctional teams and externally with all client stakeholders
Troubleshoot external/internal client issues and then escalate to internal and external stakeholders as needed
Investigate and suggest potential resolutions, workarounds, and tips for optimal use
Stay updated on industry trends and technological advancements and emerging digital support techniques
Experience in Quality Assurance or Software Testing is beneficial

About the role

This position will initially require an
onsite training schedule with the potential to eventually become hybrid or fully remote.
Our Mexico City Nielsen office is located at Av. Javier Barros Sierra 555Piso 7 y 8, Santa Fe, Zedec Sta Fé, Álvaro Obregón, 11510 Ciudad de México, CDMX

Qualifications:

Bilingual: Fluent in both English and Spanish
High school diploma or equivalent; some college education is a plus
Proven experience in a customer service or support role
Strong analytical and problemsolving skills
Ability to handle a high volume of customer interactions in a fastpaced environment

**About Nielsen