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Santiago de Querétaro

    Front Desk Manager - Santiago de Querétaro, México - Four Points

    Four Points
    Four Points Santiago de Querétaro, México

    hace 6 días

    Default job background
    De jornada completa
    Descripción

    JOB SUMMARY


    • Review and rectify daily the reports prepared by audit to send to General offices.


    • Make reservations for groups, individuals or agencies, verifying the inventory and availability of rooms in coordination with reservations.


    • Daily supervise that the reservation check-in and check-out specifications are correct, for commercial clients, walk-in and groups.


    • Follow and ensure that area policies and procedures are followed.


    • Supervise the service and attention that the team offers to guests, giving continuous feedback.


    • Immediate solution, monitoring and support for guest and customer complaints taking into account the hierarchy level.


    • Encourage through advice the decision-making capacity and power of receptionists in any circumstance.


    • Promote teamwork with colleagues by generating a favorable work environment.


    • Comply with the training program according to the position required by the brand.


    • Train, supervise and monitor staff in order to comply with the courses and standards required by the brand.


    • Keep track of amenities that are provided to guests according to standards.


    • Follow up with reception supervision the number of enrollments in the loyalty program per receptionist. Ensuring that the team has all the appropriate and correct information about said program.


    • Monitoring of the brand loyalty program standards:

    -Partner category

    -Welcome to members.

    -Amenities.

    -Rewards program.

    -Benefits.


    • Follow-up on guest satisfaction surveys issued on social networks, travel agencies, internal surveys and brand platforms. trips, internal surveys and brand platforms.


    • Share with the team the hotel ratings issued in Medallia each month, to improve them and look for areas of opportunity in customer service.


    • Manage the offer of rooms by doing sales work, and ensure that the corresponding information is given to the client such as: services, benefits, schedules, extras, costs.

    JOB REQUIREMENTS


    • Like to serve the customer


    • Experience in marriott hotel chains 2 years


    • Ease of word


    • English proficiency %


    • Knowledge of operating systems and services hotelers


    • Personnel management ability


    • Attend and solve complaints and disconformities for guests to present.


    • Manage collection of guest accounts


    • Collaboration and coordination with the revenue are manager and reservations to promote and promote programs and actions that boost the highest occupation of the hotel

    Description of Pay and Benefits

  • Hotel four points by Sheraton.
  • With years operating in mexico queretaro, look for your talent
  • We offer mxn per month

    • Legal benefits.

  • Job growth.
  • A meal from the hotel.
  • Good working environment.
  • Employment stability.
  • Medical service.

    • frnch1

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