- Hotel four points by Sheraton.
- With 10 years operating in mexico queretaro, look for your talent
- We offer $16,500.00 mxn per month
- Job growth.
- A meal from the hotel.
- Good working environment.
- Employment stability.
- Medical service.
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Front Desk Manager
hace 1 día
Marriott International Santiago de Querétaro, México De jornada completaAdditional Information: This hotel is owned and operated by an independent franchisee, Hoteleria del Bajio, . de .. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment ...
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Front Desk Manager
hace 2 semanas
Four Points Santiago de Querétaro, México De jornada completaJOB SUMMARY · • Review and rectify daily the reports prepared by audit to send to General offices. · • Make reservations for groups, individuals or agencies, verifying the inventory and availability of rooms in coordination with reservations. · • Daily supervise that the reservat ...
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Mgr-operations
hace 3 semanas
Marriott International, Inc Juriquilla, México**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Fairfield Inn & Suites Queretaro Juriquilla, Av Paseo de la Republica y Fray Junipero Serra, Juriquilla, Queretaro, Mexico VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Reloca ...
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Specialist-guest Experience
hace 2 semanas
Marriott International, Inc Juriquilla, México**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Fairfield Inn & Suites Queretaro Juriquilla, Av Paseo de la Republica y Fray Junipero Serra, Juriquilla, Queretaro, Mexico · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · ...
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Agente de Recepción
hace 2 semanas
Marriott International, Inc Juriquilla, México**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Fairfield Inn & Suites Queretaro Juriquilla, Av Paseo de la Republica y Fray Junipero Serra, Juriquilla, Queretaro, Mexico · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · ...
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Agente de Recepcion
hace 3 semanas
Marriott International, Inc Juriquilla, México**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Fairfield Inn & Suites Queretaro Juriquilla, Av Paseo de la Republica y Fray Junipero Serra, Juriquilla, Queretaro, Mexico VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Reloca ...
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Specialist-guest Experience
hace 2 semanas
Marriott International, Inc Juriquilla, México**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Fairfield Inn & Suites Queretaro Juriquilla, Av Paseo de la Republica y Fray Junipero Serra, Juriquilla, Queretaro, Mexico VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Reloca ...
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Specialist-guest Experience
hace 3 semanas
Marriott International, Inc Juriquilla, México**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Fairfield Inn & Suites Queretaro Juriquilla, Av Paseo de la Republica y Fray Junipero Serra, Juriquilla, Queretaro, Mexico VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Reloca ...
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Mgr-operations
hace 1 semana
Marriott International, Inc Juriquilla, México**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Fairfield Inn & Suites Queretaro Juriquilla, Av Paseo de la Republica y Fray Junipero Serra, Juriquilla, Queretaro, Mexico · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · ...
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Mgr-operations
hace 1 semana
Marriott International, Inc Juriquilla, México**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Fairfield Inn & Suites Queretaro Juriquilla, Av Paseo de la Republica y Fray Junipero Serra, Juriquilla, Queretaro, Mexico VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Reloca ...
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Mgr-operations
hace 1 semana
Marriott International, Inc Juriquilla, México**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Fairfield Inn & Suites Queretaro Juriquilla, Av Paseo de la Republica y Fray Junipero Serra, Juriquilla, Queretaro, Mexico VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Reloca ...
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Specialist-guest Experience
hace 2 días
Marriott International, Inc Juriquilla, México**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Fairfield Inn & Suites Queretaro Juriquilla, Av Paseo de la Republica y Fray Junipero Serra, Juriquilla, Queretaro, Mexico VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Reloca ...
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Agente de Recepcion
hace 3 días
Marriott International, Inc Juriquilla, México**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Fairfield Inn & Suites Queretaro Juriquilla, Av Paseo de la Republica y Fray Junipero Serra, Juriquilla, Queretaro, Mexico VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Reloca ...
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Mgr Food and Beverage
hace 1 semana
Marriott International Santiago de Querétaro, México De jornada completaJOB SUMMARY · Assists in managing the execution of all operations in the rooms area departments (.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of th ...
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It Analyst
hace 1 semana
Eaton Corporation Querétaro, MéxicoEaton's Corporate Sector division is currently seeking a IT Analyst. What you'll do: PRIMARY FUNCTION · Provides desktop, basic application, and telecom support at Eaton locations. This position will participate in the centralized support for IT applications and systems to ensure ...
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Temenos T Transact Technical Analyst
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Fyg It Solutions Querétaro, MéxicoWe are looking for new talents TEMENOS T24We are a 100 Mexican company, made up of specialists in the IT area, with the objective of enhancing the skills of its collaborators, resulting in quality work for our clients.Knowledge Experience requiredAt least 3 years of experience in ...
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IT Site Support
hace 1 semana
Danfoss GmbH Querétaro, Qro., MéxicoSelect how often (in days) to receive an alert: Create Alert · Job Description · Purpose : · Deliver world class IT service and support to the employees of Danfoss independent of region, country or site. Ensure end user satisfaction and business operation by delivering full, ...
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Ejecutivo/A De Cuenta Ventas Intermodal
hace 1 día
Kansas City Southern Querétaro, MéxicoSu sesión de usuario finalizará en 5 minutos. Haga clic en Aceptar para continuar con su solicitud. · Ejecutivo/a de Cuenta Ventas Intermodal / Manager, Sales & Market Account MX · Código de seguimiento Descripción del trabajo Canadian Pacific (CP) and Kansas City Southern (KCS) ...
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Acceleration Center
hace 2 días
PwC Santiago de Querétaro, México De jornada completaDescription · & SummaryA career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology. · Our Applic ...
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Coord-Property Msb
hace 2 semanas
Marriott International, Inc. Querétaro, MéxicoJob Number · Job Category Rooms & Guest Services Operations · Location AC Hotel Queretaro Antea, Avenida Antea No 1050 Ejido Jurica, Queretaro, Queretaro, Mexico VIEW ON MAP Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · POSITION SUMMAR ...
Front Desk Manager - Queretaro, México - Marriott International
Descripción
Job NumberJob Category Rooms & Guest Services Operations
Location Four Points by Sheraton Queretaro Norte, Carretera San Luis Potosi Queretaro #13001, Queretaro, Queretaro, Mexico VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Additional Information: This hotel is owned and operated by an independent franchisee, Hoteleria del Bajio, S.A. de C.V.. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
JOB SUMMARY
• Review and rectify daily the reports prepared by audit to send to General offices.
• Make reservations for groups, individuals or agencies, verifying the inventory and availability of rooms in coordination with reservations.
• Daily supervise that the reservation check-in and check-out specifications are correct, for commercial clients, walk-in and groups.
• Follow and ensure that area policies and procedures are followed.
• Supervise the service and attention that the team offers to guests, giving continuous feedback.
• Immediate solution, monitoring and support for guest and customer complaints taking into account the hierarchy level.
• Encourage through advice the decision-making capacity and power of receptionists in any circumstance.
• Promote teamwork with colleagues by generating a favorable work environment.
• Comply with the training program according to the position required by the brand.
• Train, supervise and monitor staff in order to comply with the courses and standards required by the brand.
• Keep track of amenities that are provided to guests according to standards.
• Follow up with reception supervision the number of enrollments in the loyalty program per receptionist. Ensuring that the team has all the appropriate and correct information about said program.
• Monitoring of the brand loyalty program standards:
-Partner category
-Welcome to members.
-Amenities.
-Rewards program.
-Benefits.
• Follow-up on guest satisfaction surveys issued on social networks, travel agencies, internal surveys and brand platforms. trips, internal surveys and brand platforms.
• Share with the team the hotel ratings issued in Medallia each month, to improve them and look for areas of opportunity in customer service.
• Manage the offer of rooms by doing sales work, and ensure that the corresponding information is given to the client such as: services, benefits, schedules, extras, costs.
JOB REQUIREMENTS
• Like to serve the customer
• Experience in marriott hotel chains 2 years
• Ease of word
• English proficiency 85%
• Knowledge of operating systems and services hotelers
• Personnel management ability
• Attend and solve complaints and disconformities for guests to present.
• Manage collection of guest accounts
• Collaboration and coordination with the revenue are manager and reservations to promote and promote programs and actions that boost the highest occupation of the hotel
Description of Pay and Benefits
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