Help Desk Specialist - Ciudad de México
hace 4 semanas

Job summary
The Help Desk Specialist handles Level 1 customer support tickets through HubSpot Service Hub,Responsibilities
- Handle incoming Level 1 support tickets (FAQs, basic inquiries)
- Maintain SLAs for response and resolution times
- Route escalations to appropriate US-based managers
- Tag tickets accurately for analytics and workflow triggers
Descripción del trabajo
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