Help Desk Specialist - Ciudad de México

Solo para miembros registrados Ciudad de México

hace 4 semanas

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Job summary

The Help Desk Specialist handles Level 1 customer support tickets through HubSpot Service Hub,

Responsibilities

  • Handle incoming Level 1 support tickets (FAQs, basic inquiries)
  • Maintain SLAs for response and resolution times
  • Route escalations to appropriate US-based managers
  • Tag tickets accurately for analytics and workflow triggers

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