Associate Manager - Monterrey, México - Uber Freight

Uber Freight

Empresa verificada

Monterrey, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

About the Role
This role in our Monterrey Center of Excellence leads a team of Carrier Sales Support experts. The team is responsible for establishing and growing relationships with carrier partners while providing best-in-class customer service.

The team is also responsible for providing actionable feedback to management that drives efficiency and continuous improvements for our carriers.

This role is approximately 50% leadership and 50% hands-on work.

Supervise daytoday activities of team members who address inbound bids submitted by carriers, resolve proof of delivery and payment issues, resolve live load issues with Carrier Support Operations, reach out to lowperforming carriers to review performance improvement plans and work to improve carrier performance and retain highly engaged carriers.
Ensure team members meet daily goals
Monitor individual and team performance
Track volume (throughput), productivity (performance), and quality of work performed
Process improvement
Communicate with and provide feedback to the account operations team to improve on or create new scheduling processes
Empowered participation in the development, implementation, and automation of critical business processes
Other responsibilities as assigned

BASIC QUALIFICATIONS

Excellent English language skills verbal and written
Bachelor's Degree
Minimum of one year experience in carrierfacing logistics, freight, or supply chain

Experience:
Required