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Santiago de Querétaro

    Application Support Administrator - Santiago de Querétaro, México - A2MAC1

    A2MAC1
    A2MAC1 Santiago de Querétaro, México

    hace 6 días

    Default job background
    De jornada completa
    Descripción

    Main Responsibilities

    • Maintain overall application operation (RUN)
    • Handle day-to-day tickets from our internal and external customers
    • Manage platform access and rights following customer contract lifecycle in our CRM
    • Analyze reported issues and provide diagnostics
    • Perform troubleshooting tests, validate fixes and defects resolution
    • Enforce platform security and data protection aspects in scope
    • Authoring technical and support documentation, as and when needed

    Requirements

    Your Profile

    • At least 2 – 3 years of experience working in a technical support role solving customer problems
    • Experience with MS SQL Server, writing SQL queries and data management.
    • Experience with B2B Web applications and web application architecture
    • Knowledge of Windows servers and Internet Information Services
    • Basic networking skills for application troubleshooting
    • Ability to quickly react and analyse complex technical problems
    • Identify the root cause of problems, perform gap-analysis
    • "Can do" and "Team Player" attitudes
    • Professional English language skills, both written and spoken as well as good analytical and organizational skills.
    • Basic knowledge in IT security and networking
    • Good understanding of ITIL and other IT support best practices
    • Experience with DevOps and orchestrating releases
    • Is comfortable working in a hybrid working model (3 days/week from office)

    Nice to have:

    • Experience with Agile software development or other best in class development practices
    • Experience with MS Azure
    • Powershell scripting experience
    • Userlane or Web digital acquisition tool experience
    • Experience in automotive or industrial business.

    Please submit your CV and Cover Letter in English.



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