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Santiago de Querétaro

    PC Support Administrator - Santiago de Querétaro, México - A2MAC1

    A2MAC1
    A2MAC1 Santiago de Querétaro, México

    hace 6 días

    Default job background
    De jornada completa
    Descripción

    The PC Support Administrator is responsible for internal users IT support, maintain digital workplace environment operational and manage IT assets, network access and hardware /software provisioning for employees, contractors and third parties according to security policies.

    Requirements

    TASKS & RESPONSABILITIES

    · Provide IT support to internal users

    · Manage company network accesses and Active Directory according to security policies

    · Manage new starters and leavers IT process

    · Installs, adapts workstations to the user, operates the connections of the network elements.

    · Integrates smartphones and tablets and communication systems into the company's information system.

    · Integrates, operates and supports office copiers and printing systems

    · Setup, operates and supports meeting rooms communication solutions

    · Collaborate with Site Managers to setup, operate and support physical security systems (door access control and video surveillance)

    · Diagnoses an anomaly, remedy problems by an internal or subcontracted intervention, apply the preventive maintenance plan.

    · Detects and removes viruses, ensures the backup of computer data.

    · Handling of security alerts (phishing, identity)

    · Keeps the inventory of the hardware and software up to date, managing hardware stock and licenses availability.

    · Manage IT Purchasing process for on time supply of IT equipment and software

    · Participates in the deployment of the company's messaging and collaborative system and trains users as required.

    · Assists remotely or on site, in order to solve user's incidents (hardware or software) as soon as possible, within agreed SLAs.

    · Keep a permanent technological watch on workplace digital environment.

    · Automate daily tasks such as system or software installations, security updates

    · Monitor and manage technical alerts, ensuring proper escalation as needed

    · Write technical and support documentation

    · Apply and enforce security policies

    · Participate in Workplace project

    · Support Operations Team in project

    PROFILE REQUIRED

    Must have

    · Professional English.

    · Expertise in :


    • Windows Professional, iOS, Android


    • Active Directory and Azure AD


    • Office 365

    · Knowledge in :


    • Windows server and powershell


    • Networking


    • Supplier management

    · "Team Player" attitude

    · Knowledge of various IT and business functions

    · Great interpersonal, problem-solving, analytical, and research skills.

    Nice-to-have

    · Knowledge in MacOS

    · Experience in automotive or industrial business.

    · Capacity to work with an agile methodology.

    · Professional French or German or Chinese.

    Skills & Abilities

    · Solid Windows technical background.

    · Service oriented approach

    · Knowledge of basics ITIL, project management methodologies

    · Knowledge of basics of IT security and networking

    · Good written and verbal communication skills

    · Innovative thinking

    · "Can do" attitude

    · IT Suppliers management experience

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