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Implementation Engineer - Xico, México - Tiger Text
Descripción
About ThousandEyes (part of Cisco)The name ThousandEyes was born from two big ideas :
the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points.
As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand.
Our Internet and cloud intelligence platform delivers the only collectively powered view of the Internet, cloud and SaaS platforms, helping enterprises and service providers work together to identify problems before it impacts revenue, damages brand reputation, or halts employee productivity.
In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco's Network Services Business Group, and is a foundational component of Cisco's growing Observability business.
About the Role When large enterprise customers acquire new software, the best way to ramp to productivity often involves a personal touch from resources who know the platform inside and out.
This role's main responsibility is to engage with customers to deliver outstanding enablement, implementation and optimization services for their ThousandEyes deployment.
You'll need to be a ThousandEyes product expert, with monitoring system expertise, and a solid foundation in core network architecture.
You'll plan for and deliver on a wide range of engagement types, including project planning, implementation, and documentation of monitoring services, end-user training, and optimization.
You'll need to be a generalist who's polished and easy to put in front of a wide variety of customer roles.
Requirements A standout "customer first" attitudeBachelor's or advanced degree in a technical field, or equivalent working experienceAt least 7-10 years working in a customer-facing roleProject management and consulting experienceFirm grasp of network and application protocols (Cisco / Juniper certification strongly preferred - CCNA / JNCP, etc.)Experience with Cloud / SaaS software products is a plusExperience maintaining or implementing LAN / WAN environmentsFamiliarity with web technologies (deployment, maintenance, debugging) including REST APIsExperience with at least 1 programming language (Java, Python, JavaScript, etc.)Outstanding communication and problem-solving skillsDeep technical acumenEnjoy a fast-paced, multifaceted environmentAble to prioritize and accomplish tasks in tight timeframesResponsibilities Guide customers on deploying and implementing the ThousandEyes productImplement ThousandEyes in customer environments in an efficient and cost-effective mannerEngage with customers to deliver product implementation and integration servicesLead many projects concurrently understanding current and future action itemsDelivery of training and industry best practice discussionsBuild value-based relationships with customers, leading to referral and renewalLeverage enterprise data analytics to track and report on customer engagementContribute to best practice creation and maintenanceTrack and report on utilization and work performedSpecial projects as assignedIdentification of potential product / services upsell or cross-sell opportunitiesCisco values the perspectives and skills that emerge from employees with diverse backgrounds.
That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential.
We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.
We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification.Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy.
We urge you not to prematurely exclude yourself and to apply if you're interested in this work.Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.#J-18808-Ljbffr
