- Assist the customer with general inquiries and ordering information; estimated delivery time, invoice requests, pricing, product information, shipping charges, shipping information, special order requests, stock checks, and tracking information within 24 hours.
- Follow up on customers' inquiries when needed, address verification, back orders, missing information, price increases, product substitutions, ship dates, shipping charges, and special order information/provide quotes.
- Interpret, follow, and update customer account notes, routing guides, price guidelines and special order handling instructions.
- Correct billing errors by initiating credits and debits to the customer's account.
- Work with Quality Control, Procurement, Customer Care, and Sales team members to maintain prominent levels of customer satisfaction.
- Demonstrates commitment to quality through customer and distributor interactions.
- Assist with back up in all regions as assigned.
- Use Salesforce to work cases, new accounts, contacts, etc.
- Maintain monthly Service Level Agreement
- Other duties as assigned by management.
- Able to read, write and communicate in English.
- C
- Bachelor's degree, preferably in a Supply Chain with Transportation or Distribution related focus.
- US Travel Visa.
- Lunes a viernesPrestaciones:
- Vales de despensaTipos de compensaciones:
- Bono de asistencia
- Bono de puntualidadPregunta(s) de postulación:
- Customer service representative: 3 años (Deseable)
- Visa vigente (Obligatorio)
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Bilingual Customer Service Representative - Juárez, México - Tecma
Descripción
ESSENTIAL DUTIES AND RESPONSIBILITIES
Required Skills and Abilities- 3 years of customer service experience.
Tipo de puesto:
Tiempo completoHorario:
¿Cuál es su porcentaje de inglés?
Experiência:
Licencia/Certificación:
Lugar de trabajo:
Empleo presencial