- Experience in compensation & benefits administration
- Demonstrates knowledge of employee compensation & benefits
- Exhibits knowledge of HR operations
- Possesses working knowledge of HR policies, practices, and procedures
- Knowledge of general HR transactions
- Prior experience with data management processes
- Ability to handle multiple requests in a timely manner
- Ability to manage complex requests within tight deadlines
- Ability to resolve conflicts and mitigate difficult issues
- Excellent analytical and problem solving skills
- Excellent organizational skills
- Strong attention to detail
- Strong customer service focus
- Strong interpersonal and listening skills
- Strong communication skills
- Effectively manages ambiguity
- Ability to maintain objectivity under pressure
- Ability to handle confidential and sensitive information
- University Degree or equivalent experience in a related field
- 1-2 years service center experience with direct customer interaction
- Familiar with total rewards tools and processes preferred
- Proven time management skills, and a strong sense of urgency
- Ability to quickly comprehend requirements and carry out transactions in accordance with set standards
- Ability to establish effective professional working relationships
- Problem-solving skills and a customer service orientation
- Able to run reports and interpret data to conduct analysis
- Consistent exercise of judgment and escalation as necessary to resolve problems
- Strong work ethic, integrity and personal accountability
- Strong communication and interpersonal skills and a collaborative team spirit
- Proficient use of applicable technology and MS Office
- Demonstrated ability to communicate verbally and in writing
- Multi-lingual fluency: English (Required) plus one or more of the following: Spanish, Portuguese
- Limited travel
- May require non-standard work hours
-
Professional Services Consultant
hace 6 días
Drift Guadalajara, México**About Drift**: · **About the role/ About the team**: · We put the customer at the center of everything we do, and everyone who works at Drift has a part in driving customer success. The goal of the Consulting Team is to ensure our customers launch Drift optimally, adopt it into ...
-
Professional Services Engineer
hace 1 semana
JW Player Guadalajara, México**About JW Player**: · **The Professional Services Team**: · The Professional Services team is here to help customers monetize their digital video assets and, at the same time, contribute to the growth of the JWP platform revenue. We achieve this by leveraging our diverse experie ...
-
Manager, Professional Services
hace 1 semana
Drift Guadalajara, México**About Drift**: · **About the role and team**: · We put the customer at the center of everything we do, and everyone who works at Drift has a part in driving customer success. The goal of Professional Services Consulting is to ensure our most strategic customers get the most out ...
-
Manager, Professional Services
hace 1 semana
Drift Guadalajara, México**About Drift**: · **About the role and team**: · We put the customer at the center of everything we do, and everyone who works at Drift has a part in driving customer success. The goal of Professional Services Consulting is to ensure our most strategic customers get the most out ...
-
Professional Services Consultant
hace 1 semana
Drift Guadalajara, México**About Drift**: · **About the role/ About the team**: · We put the customer at the center of everything we do, and everyone who works at Drift has a part in driving customer success. The goal of the Consulting Team is to ensure our customers launch Drift optimally, adopt it into ...
-
Total Rewards Services Professional
hace 3 días
Ingredion Global Business Services, S.A. de C.V. Guadalajara, México De jornada completa**Location**: Guadalajara, Jal. México · Reports to Leader, Total Rewards Services (SSC) · **Grade**: E · **Temporary**: Maternity Leave · Key Deliverables · - Research, analyze, and resolve benefit issues or inquiries escalated by the Customer Service Rep./Functional Specialists ...
-
Compensation and Benefits Services Professional
hace 6 días
Ingredion Brasil Ingredientes Industriais Ltda. Guadalajara, México De jornada completaThe Compensation and Benefits Services Professional, Brazil will provide functional expertise and specialized administration of compensation & benefits. They will own and deliver continuous improvement, vendor management, operational reporting, and service management. They will i ...
-
Account Team Leader
hace 3 días
HSBC Guadalajara, MéxicoSome careers have more impact than others. · If you're looking for a career where you can make a real impression, join GSC HSBC and discover how valued you'll be. · HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countri ...
-
Analista Legal Orders
hace 1 semana
HSBC Guadalajara, MéxicoSome careers have more impact than others. · If you're looking for a career where you can make a real impression, join GSC HSBC and discover how valued you'll be. · HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countri ...
-
Facilities Assistant
hace 4 días
JLL Jalisco, MéxicoJLL supports the Whole You, personally and professionally. · JLL, empresa líder mundial en el sector inmobiliario, busca por crecimiento para su División de Servicios de Ingeniería Facilites Assistant · **Actividades**: · Atención a personal interno y externo en la recepción de l ...
-
Analista Financiero
hace 3 días
JLL Jalisco, MéxicoJLL supports the Whole You, personally and professionally. · En JLL tenemos un compromiso muy grande con la diversidad, es por ello que fomentamos la inclusión de todas las personas en igualdad de condiciones; es decir, que no discriminamos por discapacidad, orientación sexual, i ...
-
Resource Engagement Manager
hace 3 días
Avertium Guadalajara, MéxicoAvertium is the managed security and consulting provider that companies turn to when they want more than check-the-box cybersecurity. In today's threat landscape, your not-so-standard processes, workflows, and vulnerabilities require more than just a standard approach to cybersec ...
-
Solutions Architect
hace 1 semana
JW Player Guadalajara, México**About JW Player**: · **The Professional Services Team**: · The Professional Services team is here to help customers monetize their digital video assets and, at the same time, contribute to the growth of the JWP platform revenue. We achieve this by leveraging our diverse experie ...
-
Agente Call Center
hace 1 semana
IBM Guadalajara, MéxicoIntroduction · Client satisfaction will be your ultimate goal in this role. As a Call Center Service Operations, you will be on the front line serving our customers. You'll be the technical resource and point person interacting with clients, vendors, and senior management, to ide ...
-
Customer Service Representative Jr
hace 1 semana
IBM Guadalajara, MéxicoIntroduction · Client satisfaction will be your ultimate goal in this role. As a Call Center Service Operations, you will be on the front line serving our customers. You'll be the technical resource and point person interacting with clients, vendors, and senior management, to ide ...
-
Record to Report Manager
hace 2 días
IBM Guadalajara, MéxicoIntroduction · Required to handle / understand complex transactions re Record to Report processes through their knowledge, experience and expertise in this space; required to handle / understand complex transactions involving collecting, processing and delivering relevant, timely ...
-
Financial Analyst Intern
hace 4 días
The Launch Box Guadalajara, MéxicoAre you a finance enthusiast looking to kickstart your career in the world of professional services? We're seeking a dedicated Financial Analyst Intern to join our team in Guadalajara, MX, for a dynamic internship experience. As a Financial Analyst Intern, you will play a crucial ...
-
Delivery Manager-finance
hace 1 semana
IBM Guadalajara, MéxicoIntroduction · **At IBM, work is more than a job - it's a calling**: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. A ...
-
Project Manager
hace 1 semana
JW Player Guadalajara, México**About JW Player**: · **The Professional Services Team**: · The Professional Services team is here to help customers monetize their digital video assets and, at the same time, contribute to the growth of the JWP platform revenue. We achieve this by leveraging our diverse experie ...
-
Project Coordinator
hace 1 semana
JW Player Guadalajara, México**Work Arrangement**: Fully Remote · **About JW Player**: · **The Professional Services Team**: · The Professional Services team is here to help customers monetize their digital video assets and, at the same time, contribute to the growth of the JWP platform revenue. We achieve t ...
Compensation/Benefits Services Professional - Guadalajara, México - Ingredion Global Business Services, S.A. de C.V.
Descripción
The Compensation/Benefits Services Professional will provide functional expertise and specialized administration of compensation & benefits. They will own and deliver continuous improvement, vendor management, operational reporting, and service management. They will interface with Business HR and CoEs to continuously improve services.
Key Deliverables
• Execute compensation processes between grade local to F, ad-hoc payments & BYOD for the US/CAN.
• Research, analyze, and resolve benefit issues or inquiries escalated by the Customer Service Rep./Functional Specialists and other stakeholders for the US/CAN;
• Work together with the Business HR and audits AIP Bonus Plan, request changes if necessary;
• Analyze job evaluations, administer equity reviews, job reclassifications, compensation adjustments, off-cycle salary increases and market pricing;
• Administer benefits including eligibility audits, new hire and new enrollment audits, termination, and life event changes, benefits reimbursement, only for the US/Canada;
• Assist with the benefits transfer process for employees transferring in and out of state or country (only for Canada);
• Manage retirement, retirement plan administration, quality control audits oversight, and implementation on plan design changes for the US/Canada;
• Work with vendors to plan, administer, and resolve benefit, and retirement for the US/Canada;
• Work together with the Business HR and CoE to continuously improve compensation & benefits administration processes, procedures, and technologies;
• Manage Benefits, Achieve Recognition and Global Mobility Invoices payment and follow up of each payment (Benefits only for the US/CAN);
Desired behaviors and attributes:
Knowledge, Skills, and Requirements:
Relocation Available:
No