Customer Service Representative - Estado de Baja California - TekniPlex

    TekniPlex
    TekniPlex Estado de Baja California

    hace 7 horas

    Descripción

    This position serves as the primary business contact for the customer and, along with the Account Manager, is responsible for the customer's satisfaction. The customer service representative is expected to provide support to the customer with purchasing, reporting, quoting, pricing and shipping. This position acts as a liaison between the customer, sales, production planning and manufacturing.

    DUTIES AND RESPONSIBILITIES

    • Receive and process customer purchase orders. Enter and plan sales orders to translate the customer requirements into production requirements which are forwarded to production scheduling.
    • Work closely with the production and planning teams to ensure that customer orders are moving through the system as needed and that customer requirements/ship dates are met (SIOP).
    • Process change orders, trial orders, remake orders and rework orders to comply with customer needs.
    • Inform Account Manager of any significant changes or issues with a customer account or specific orders.
    • Ensure that all purchase orders have accurate pricing and if not, collaborate with Product Management/Account Manager to resolve any discrepancies, processing only those POs that have correct pricing.
    • Track and manage customer orders and inventories until such time that shipment is made.
    • Develop and manage customer specific forecasts, inventory models and stocking programs to insure that we can provide product to meet the customer requirements. Maintain and manage any finished goods safety stock requirements through the forecast and sales orders.
    • Process and execute shipments.
    • Create and distribute all documentation for domestic and export shipments as needed.
    • Create and distribute all invoices, ensuring the accuracy of quantities and pricing before updating. Create and distribute credit notes as needed.
    • Initiate the creation of a new part numbers, entering product specifications as supplied by the customer and forward to manufacturing for production.
    • Assist the Account Manager to coordinate customer visits as needed.
    • Ensure that packing specifications are accurate and current.
    • Ensure that all customer specific instructions are accurate and current.
    • Respond to customer inquiries in a timely manner.
    • Initiate, monitor and/or process customer complaints, follow up with relevant departments, and manage communication with the customer.
    • Work with the credit and collection team in the collection of past due invoices as requested. Place shipments on hold if directed by finance.
    • Provide insight and advice to senior management concerning decisions and prioritization needs which arise during the course of the sales and order fulfillment process.
    • Ability to work extended hours if needed.
    • Perform related duties as assigned by Supervisor.

    QUALIFICATIONS

    • Bilingual, Must have excellent verbal and written communication skills in both Spanish and English.
    • At least 5 years of customer service experience in a manufacturing industry preferred
    • Demonstrated high degree of interpersonal skills to effectively interact with all levels of customers, company employees and management.
    • Strong compter skills and working knowledge of Microsoft Office (especially Excel and Word).
    • Must have good organizational skills and be able to multi-task with minimal direction and supervision.
    • Experience in medical device market, specifically within tubing extrusion supply chain a definite plus.
    • Knowledge of international trade requirements for export customers.
    • Ability to respond to common inquiries or complaints from customers.Ability to effectively present information to top management. Ability to read, analyze and interpret common financial reports.
    • Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

  • Technical Service Representative

    hace 6 días

    Solo para miembros registrados Tijuana De jornada completa

    Ecolab busca hombres y mujeres para desempeñarse como Operador Técnico de planta para tratamiento de aguas. · Recorridos de proceso / enfoque en seguridad · Toma de muestras · ...

  • Customer Service Representative

    hace 4 semanas

    Solo para miembros registrados Tijuana, B.C.

    Dialzters busca un Customer Service Representative para su equipo. · ...

  • Technical Service Representative

    hace 5 días

    Solo para miembros registrados Tijuana, B.C.

    Ecolab busca hombres y mujeres para trabajar como Operador Técnico. El trabajador interactuará con clientes, trabajará en un entorno autónomo y brindará asistencia a los clientes. · ...

  • Technical Service Representative

    hace 6 días

    Solo para miembros registrados Tijuana

    Ecolab busca hombres y mujeres para trabajar como Operador Tcnico en una planta de tratamiento de aguas. · Realizar planes de servicio en cuentas estratégicas. · Brindar asistencia a los clientes para resolver problemas. · ...

  • Customer Service Representative

    hace 1 mes

    Solo para miembros registrados Tijuana

    JOB SUMMARY:We are seeking a Customer Service Representative to handle order entry and resolution with precision and professionalism. Responds promptly to inquiries providing accurate product and order information. · Resolve issues related to returns warranties general questions ...

  • Customer Service Representative

    hace 1 mes

    Solo para miembros registrados Tijuana, Baja California

    The Customer Service Representative handles questions and issues from both customers and agents at Integon in Mexico. · ...

  • Customer Service Representative

    hace 1 mes

    Solo para miembros registrados Tijuana, Baja California

    We are looking for a Customer Service Representative to join our team. As a member of our team, you will be the friendly voice that our clients rely on for support and guidance. · ...

  • Customer Service Representative

    hace 1 mes

    Solo para miembros registrados Tijuana, Baja California

    The Customer Care Associate ll is responsible for answering high volume inbound calls and providing effective quality customer service regarding property damage claims. · ...

  • Customer Service Representative

    hace 1 mes

    Solo para miembros registrados Tijuana

    About Integon is a division in Mexico of one of the largest insurance companies in the United States of America. Since 2019, it has been certified as a Great Place To Work. Integon provides support to its insurance company affiliates, offering property and casualty insurance prod ...

  • Customer Service Representative

    hace 2 semanas

    Solo para miembros registrados Tijuana

    We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more. · Take responsibility for any question, issue or mistake that could affect the policyho ...

  • technical service representative sr

    hace 1 mes

    Solo para miembros registrados Tijuana, Baja California

    The Technical Service Representative provides technical support functions to established and prospective customers for the purpose of ensuring that the provided technology and equipment is properly managed for optimum efficiency and safety. · ...

  • Customer Service Representative

    hace 3 semanas

    Solo para miembros registrados Tijuana, B.C.

    We believe in creating a workplace where every team member thrives. · ...

  • Customer Service Representative

    hace 1 mes

    Solo para miembros registrados Tijuana, B.C.

    A customer service representative (CSR) is a company's primary point of contact with customers. · ...

  • Customer Service Representative

    hace 2 días

    Solo para miembros registrados Empleados Federales, B.C.

    Join the highest-paid medical scheduling campaign in Tijuana and be part of a professional, stable, and growing healthcare support team at 1Click Contact Center. · Inbound & outbound medical calls for pain management clinics · Scheduling and verification of doctor appointments · ...

  • Customer Service Representative

    hace 1 mes

    Solo para miembros registrados Tijuana

    Joining our team isn't just a job — it's an opportunity. One that takes your skills and pushes them to the next level. · ...

  • Customer Service Representative

    hace 3 semanas

    Solo para miembros registrados Tijuana, B.C.

    This role includes collaboration in the invoicing and collection process, and detailed follow-up of each order to ensure timely and high-quality delivery. · ...

  • Customer Service Representative

    hace 1 mes

    Solo para miembros registrados Tijuana, B.C.

    Joining our team isn't just a job — it's an opportunity. · ...

  • Customer Service Representative

    hace 2 semanas

    Solo para miembros registrados Independencia, B.C.

    We are looking for someone who is a strong problem solver. Empathetic. Helpful. Able to de-escalate tense situations. · You will be receiving calls from existing customers with questions and complaints. · ...

  • Underwriter / Customer Service Representative

    hace 2 semanas

    Solo para miembros registrados Aviación, B.C.

    We are looking for a proficient UNDERWRITER who is motivated to professionally grow and excel with the company. · This role is responsible to maintain the highest level of technical underwriting expertise in their LOB and the highest standard of underwriting integrity within the ...

  • technical service representative sr

    hace 1 mes

    Solo para miembros registrados Tijuana

    The Technical Service Representative represents the Company by providing technical support functions to established and prospective customers for the purpose of ensuring that the provided technology and equipment is properly managed for optimum efficiency and safety. · ...

  • Bilingual Customer Service Representative

    hace 2 semanas

    Solo para miembros registrados Tijuana, B.C.

    We are looking for a proactive and detail-oriented Customer Service Representative to join our team. The ideal candidate will have strong communication skills and a customer-first mindset. · Communicate effectively with customers via phone. · Provide accurate information about pr ...

Empleos
>
Customer service representative
>
Trabajos de Customer service representative en Tijuana