Trabajos

    Quality Specialist - Ciudad Apodaca, N.L., México - ABB Schweiz AG

    ABB Schweiz AG
    ABB Schweiz AG Ciudad Apodaca, N.L., México

    hace 2 semanas

    Default job background
    Descripción

    Quality Specialist (Customer) Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

    At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.


    Supports the deployment of the quality strategy for a local organizational unit, including quality culture, systems, tools, and competent teams with the aim to achieve and exceed customer expectations, while ensuring sustainable operations. Assists the organization in achieving the right mix of prevention, continuous improvement, robust root cause analysis, quick response, and sustainable solutions to problems. Collaborates with local functions that impact the quality results to reach the targets for the organizational unit and aim for world-class performance.

    Your responsibilities

    • Quality divided into suppliers, process, continuous improvement and clients.
    • Quality in clients.
    • Be reviewing all cases that fall into the Salesforce system (customer complaints about the lines you have).
    • Analysis and monitoring of customer complaints.
    • Arrange complaints according to lines and verify the reason for this complaint (Manufacturing, technicians, logistics, etc.).
    • Do root cause analysis.
    • Has contact with after-sales - First point of contact with Monterrey 2.0.
    • Contact with process quality engineers, production, manufacturing and engineering supervisors.
    • Metric of cases per complaint.

    Your background

    • Bachelor ́s Degree in Industrial, Mechatronic, Mechanical, Electrical or similar engineering.
    • 5 years of experience working in similar positions.
    • Experience working with continuous improvement and quality processes.
    • Data management skills.
    • Knowledge in Salesfoce and as internal auditor on ISO.
    • Advanced English level.
    • Teamwork and organized.

    More about us

    We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website
    Work model: on site #LI-onsite

    #J-18808-Ljbffr
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