- The Senior Client Account Consultant (CAC) acts as a primary client relationship manager with responsibility for all account servicing
- The CAC functions as the central point of communication in the department acting as a liaison between various departments and functional areas
- The CAC consults with the Client Executive/Program Manager in the day-to-day client needs
- They also proactively manage tasks and projects that affect administration of the business to achieve timely and effective action on client needs
- Apply project and change management best practices, such as Six Sigma and Lean, to identify opportunities for process, tool and organizational improvement.
- An opportunity to work in a fast growing, innovative company with excellent career opportunities that is the world's leading professional services firm in risk, strategy and people.
- Be part of a multinational team.
- Opportunity to engage across Mercer businesses to understand and deliver the whole firm.
- World-class training opportunities for personal and career development
- A company with a strong brand, with experience developing solutions for todays and tomorrow's toughest challenges.
- A dynamic, collaborative and inclusive culture, where diversity is embraced – and you are celebrated and appreciated for who you are. At Mercer, we believe that diversity, equity, and inclusion power us to do what we do best: protect and promote possibility by helping colleagues and clients grow and communities thrive.
- Work with dynamic colleagues and leaders who are committed to exceeding the high standards set by our clients and by ourselves.
- Opportunity to engage with a team of diverse thinking leaders and other areas of Marsh business across the globe to understand the full scope of client relationship and service.
- A culture of internal mobility, diversity, inclusion, and collaboration.
- Flexible work opportunities for work/life balance.
- We are a people business and we build genuine relationships founded on trust.
- Provide knowledge concerning the client's needs and partners with the Client Executive/Program Manager to complete projects.
- Handles more complex client issues and makes recommendations by utilizing client service and administration expertise.
- Mentor and provide feedback internally to other team members.
- Implement marketing plan for the communication of the client's program to its employees.
- Monitor all projects to make sure they are on track to ensure commitments are kept and accomplishments realized.
- Evaluate current processes and determine new solutions and process improvements to create an exceptional employee experience.
- Establish a strong relationship with the client and carrier partners and develop an understanding of all aspects of the client.
- Maintain client required business documentation regarding the client
- Manage escalated participants issues in partnership with the Client Service Analyst to identify any trends or process improvement needs.
- BA/BS degree preferred
- Proven project management skills or benefits administration experience,
- +5 years of relevant related experience (client facing, project management oriented to customers, benefits administration)
- Professional demeanor with strong communication and organizational skills
- Self-motivated with the ability to handle multiple client projects and meet defined timelines.
- Results oriented with the demonstrated ability to follow-through on client issues to resolution.
- Ability to manage multiple projects simultaneously
- Excellent analytical and organizational skills.
- Strong relationship building and project management skills.
- Experience working with large complex organizations
- Prior benefit administration experience
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Senior Client Account Consultant – Voluntary Benefits - Mexico City, México - Mercer
Descripción
Mercer Operations & Technology – Voluntary Benefits is seeking candidates for the following position based in the Mexico City.
Senior Client Account Consultant – Voluntary Benefits
What can you expect?
What is in it for you?
We will count on you to:
What you need to have:
What makes you stand out:
Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's approximately 25,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $23 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit Follow Mercer on LinkedIn and X.
Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.
