Industrial Engineer - Colonia Lomas de Chapultepec, México - Infor

Infor

Empresa verificada

Colonia Lomas de Chapultepec, México

hace 1 semana

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Industrial Engineer (Hybrid 3 days a week in the office)

Location:
Mexico City, Mexico.

This position requires a genuine interest in business processes and IT, as well as working collaboratively to solve business problems.

Driven and result oriented personality with excellent communication skills.

Doer with strong analytical skills and a passion to learn and grow. This position involves simple customer requests at a functional level.

A Day in The Life Typically Includes:

They serve as the first point of contact for On Premise, Single Tenant, and Multi-Tenant cloud customers.
They learn about Infor products and services and keep up to date with changes to be able to effectively manage and respond to customer enquiries.
They work across departments within Infor to ensure appropriate and timely resolution of service desk tickets.
They are responsible for helping to build excellent customer relationships.
Solve common problems such as username and passwords issues, menu navigation, verification of hardware and software, installation issues, and setup.
They participate in internal and external audits.

Required skills: