Claims Specialist Ii - Monterrey, México - Uber Freight

Uber Freight
Uber Freight
Empresa verificada
Monterrey, México

hace 1 semana

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee
Descripción

This Claims Specialist II, in our Monterrey center of excellence, supports our over, short, and damage (OS&D) team for the transportation management division.

The team is responsible for resolving OS&D issues for our customers.

What you'll do - Perform time-sensitive, front-line, customer and carrier-facing work by processing OS&D issues

  • Provide carriers and customers with toptier service and respond to requests in a timely manner.
  • Use multiple systems to process issues (MyEZClaim, transportation management system, carrier websites, customer portals,
    SAP.)
  • Resolve incidents using customerspecific processes and use problem solving skills to make sure all incidents are resolved in a timely manner.
  • Other responsibilities as assigned.
  • Generate and share ideas that lead to process improvement (efficiency) and/or customer experience improvement
  • Analyze OS&D activities to report trends and share ideas for cost containment or reduction of OS&D occurrences
Basic qualifications

  • Excellent English language skills verbal and written
  • Bachelor's degree
year work experience in OSD, logistics or customer service.
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