Customer Service Specialist - Saltillo, México - Johnson Controls

Johnson Controls
Johnson Controls
Empresa verificada
Saltillo, México

hace 1 semana

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee
Descripción

What will you do? Job Scope & Purpose

Order Processing

  • Order input in internal ERP (Migrating to SAP)
  • Send order confirmation to the customer (confirm delivery date based on ATP, partial delivery allowed, etc)

Backorder monitoring and order management

  • Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.
  • Maintenance of planned shipping days (delays, customer requests, etc)
  • Handle customer order cancellations (DOA)
  • Monitor calloff orders

Handling non-conformities and complaints

  • Issue internal complaints and RMA if required. (Salesforce/SAP)
  • Send customer receipt confirmation of complaint
  • Follow up and coordinate internally on solution and corrective actions
  • Inform the customer about corrective actions or escalate/involve the account manager
  • Action on solution and corrective actions
  • SAP and Salesforce creditnote procedures (DOA)

Inquiry handling

  • Handle customer questions on deliveries, delays, problems, etc.
  • Followup on pending basic quotes
  • Coordinate approach with Inside/outside sales representative

Customer care

  • Handle customer questions effectively and in a serviceoriented manner
  • Follow up on actions requested in sales representatives call reports
  • Inform customers about changed delivery times and equivalent products

Filing & miscellaneous

  • Case Management in Salesforce
  • Support debtor control on collecting accounts receivable
  • Keep customer details and price agreements uptodate.
  • Collect, share and document leads, projects, competitor details

What we look for? Position Requirements

  • Bachelor's degree in business, international relations or related.
  • English Proficiency written and spoken ( highly required)
  • Previous experience as CSR, working in
    Manufacturing industry (highly required)
  • Order management/fulfillment process knowledge and experience (highly required)

-Experience in international calls (High volume inbound calls)

  • Customeroriented with a focus on details
  • Problemsolving
  • Knowledge in SAP/ ORACLE / Salesforce is a plus.
Johnson Controls does not request pregnancy or HIV testing as a requirement for admission, permanence or promotion.
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