Practicante de IT Support - Cuajimalpa, México - Volvo Group

Volvo Group
Volvo Group
Empresa verificada
Cuajimalpa, México

hace 1 semana

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee
Descripción
Mexico


Position Description

IT Support Trainee

About us


In Volvo Financial Services we believe that relationships, hard work and technological innovation will lead the way into the future to keep you connected, successful and moving forward.

Making your life easier matters.

This is your opportunity to be a key contributor to the business strategy and a key member of the local management team, playing a key role in shaping and developing his team and making critical decisions.


Job Mission

MAIN RESPONSIBILITIES AND DUTIES

  • Perform daily tasks following an established process for tracking support calls and resolutions
  • Provide optimal customer service to both internal and external customers
  • Defect tracking for business systems
  • Coordinate change requests for system enhancements and support
  • Implementation of break/fix situations for business systems
  • User administration
  • User access (adds, changes, deletions)
  • System configuration
  • Vendor relationship
  • Maintain direct line of contact with vendor support teams to ensure premium support
  • High level understanding of core business systems
  • Manage small scale project requests as needed.

Profile

  • Schooling: Associates level degree in
    Computer Science and IT
:


  • Language: Advanced English.

Location
Santa Fe, CDMX.

8:00 am to 5:30 pm


Salary:
14k


What makes us special?

  • We are part of the structure of the future, and we promote our industry and society hand in hand with our collaborators.
  • We are passionate and genuinely care about our employees, customers, and society.

About us

Volvo Buses is one of the world's leading provider of sustainable people transport solutions. It is a part of Volvo Group. The offer includes premium city


Auto req ID
141632BR


Organization
Volvo Buses


State / Province
Mexico Federal District


City/Town
Cuajimalpa


Employment/Assignment Type
Internship/Trainee/Co-op


Functional Area
Technology

19-Jun-2023
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