IT Support Technician Level 1 - México - Bravada

Bravada
Bravada
Empresa verificada
México

hace 2 semanas

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee
Descripción
Bravada, a woman-owned technology services company, prioritizes superior customer service, offering a positive work environment, training, and advancement opportunities. Join our passionate team dedicated to helping businesses thrive


Qualifications:


  • 1 year of Desktop/Network Support experience
  • Certified in Network+, A+, or similar certifications and education
  • Experience with Ticketing Systems such as CW (PSA)
  • Experience with Remote Access tools such as CW
  • Customer support experience
  • Be able to identify Incident, Task and request tickets for a better ticket handling
  • English 95%+ (Speak, Read, Write) Fluent English
  • Strong technical and analytical skills.
  • Excellent time management and customer service skills.
  • Ability to work well in a team environment and maintain a high standard of professional conduct.
  • An excellent customer service manner is required together with the ability to handle challenging support situations with a calm and methodical approach.
Responsibilities and duties
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Ticket Management: Escalate complex issues to senior technicians; prioritize and manage tickets, including triage and routing.
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User & System Administration: Handle basic IT queries (password resets, software installs, account unlocks); administer Active Directory and Office 365; assist with MFA troubleshooting and re-enrollment.
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Office 365 & File Management: Resolve Office 365 issues; perform tasks like mapping drives, file recovery, and malware scans.
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Client Interaction & Communication: Act as a point of contact for clients, providing timely communication and managing expectations; document interactions and resolutions.
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Collaboration & Best Practices: Work closely with other IT groups and team members; assist in creating and maintaining dispatch policies and procedures; implement best practices.
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Record Keeping & Documentation: Maintain accurate records of service activities; document actions, alterations, and procedures.
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Industry Knowledge: Stay updated on IT support and dispatch operation trends and technologies.


Physical Requirements:

  • This is an onsite position; remote or workfromhome options are not available.
  • Schedule: Monday to Saturday, 9 AM 6 PM (8 hours per day).
  • Requires sitting at a desk in front of computer screens for the duration of the workday.
Benefits & Perks

  • Seguridad Social (IMSS), INFONAVIT, FONACOT.
  • Aguinaldo (15 days), Incapacitacion, Prima Vacacional (25% of total vacation days).
  • Paid Overtime
  • Seventh day Off Paid
  • Paid twelve Days Vacation after completing 1 year with the Company.
  • Unlimited Coffee & Tea Program.
  • Monthly Employee's Birthday Recognition Parties.
  • Annual Christmas Party Program (Posada), and more
Contact Information


Pay:
$18,500.00 per month


Work Location:
In person

Expected Start Date: 03/06/2024
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