Admissions Advisor - Merida, México - Boldr

Descripción

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact.
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET'S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
• At the heart of great partnerships, we'll always find EMPATHY

WHAT IS YOUR ROLE

Develop a thorough understanding of our service model to accurately and appropriately communicate with and identify potential students

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Answers questions and offers other information as requested or needed
• Build relationships with the Admissions team and leadership to cultivate smooth and direct lines of communication for new student acquisition processes
• Conduct thoughtful and comprehensive phone screens with inquiring potential students to evaluate individual goodness of fit and appropriateness for the program
• Express and share program details and career opportunities with inquiring potential students to build interest and excitement
• Assist in building brand awareness
• Perform outbound calls based on web inquiries and warm-leads to provide additional information regarding the company.
• Highly motivated and determined to reach target-driven goals
• Resilience and the ability to cope with rejection
• Ability to self-motivate to achieve and KPI goals on a team and individual basis
• Accomplish organization goals by accepting ownership over new and different requests
• Work hours will vary from 9 AM to 11 PM EST to the school's location that you are assigned
• Schedules will be staggered and shifted due to business and school needs
• Workdays will include weekends, will vary week to week

Requirements

WHAT WE'LL LIKE ABOUT YOU

YOU ARE...

• Curious and authentic, just like us #beboldr
• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction.

YOU HAVE...

• 3+ years working in a Call Center environment and/or as an Admissions Advisor in a higher education environment
• 1+ years of experience working in Education or similar field PREFERRED
• Experience cultivating relationships via phone to educate, evaluate and motivate warm-leads
• Exceptional phone presence and the ability to build strong and impactful relationships telephonically
• Ability to work a variety of shifts ranging from 9 am - 11 pm EST in your local market, as well as two weekend days per month
• Willing to meet the challenge of working in a fast-growing hi-tech company
• Can effectively manage a variety of complex initiatives in varying environments and cultures
• Ability to multitask and prioritize competing deadlines and projects
• Highly motivated and determined to reach target-driven goals
• Excellent command of the English language, in both written and verbal communications
• Behavioral elements such as adaptability, resilience, resourcefulness, enthusiasm, and meticulous are highly preferred

Benefits

• Salary
• Benefits