Bilingual Customer Service Representative English Remote - Puebla, México - Ttec
Descripción
Breaking News TTEC obtained the Best Workplaces 2023 recognition from CompuTrabajo, the employment leader in Mexico.Bringing smiles is what we do at TTEC for you and the customer. As a Bilingual Customer Service Representative
SpanishEnglish working remotely, youll be a part of creating and delivering amazing customer experiences while you also ExperienceTTEC, an awardwinning employment experience and company culture.
What Youll be DoingDo you have a passion for helping others and giving them peace of mind In this role, youll work to resolve the customers issues before escalating to the next level.
Whether its getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, youll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, YoullAnswer incoming communications from customersConduct research to provide answers for customers to resolve their issuesFocus on keeping wait time down to support a better customer experience
What You Bring to the RoleBilingual skills in English and Spanish2 years customer service experience or equivalent work experienceA solutionoriented mindset to ensure happy customersSchedule we operate a 247 schedule and work on a rotating roster.
What You Can ExpectSupportive of your career and professional developmentAn inclusive culture and community minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company valuesAnd the competitive performance bonus opportunities and benefits youd expect and maybe a few that would pleasantly surprise you
A Bit More About Your RoleWere committed to ensuring you have the skills and support to be successful in your role throughout your career.
From your first day in training, through individualized webcamenabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you.
And we know that you bring with you the one necessary ingredient that cant be taughta caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
Youll report to the Team Lead. Youll contribute to the success of the customer experience and the overall success of the team.
About TTECOur business is about making customers happy. Thats all we do. Since 1982, weve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.
On behalf of many of the worlds leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day.
These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
JID03UUGttecmexicoBolsa de trabajo México ofrecemos puesto de Bilingual Customer Service Representative para el sector de Atencion a clientes en la empresa TTEC de Puebla.