Operational Business Consultant - Guadalajara
hace 1 mes

+ Develop and implement strategies to increase product usage and adoption across various regions
+ Analyze key indicators such as feature usage engagement retention and adoption health to guide actions
+ Partner with Customer Success Product & Service Owners (PSOs) and Business Units (BUs) to align goals share insights optimize product strategies
+ Collect analyze customer feedback identify challenges improvement areas opportunities upsell cross-sell
+ Act as functional product adoption expert support setup/configuration contribute educational content guides FAQs ROI insights
+ Track engagement satisfaction metrics prepare reports customer health adoption provide insights updates data stewardship Implement governance policies monitor quality compliance serve SME queries responsibility Foster collaborative environment resolve conflicts constructively align resources objectives assign tasks coach maintain transparent communication stakeholders Collaborate actively Central Support Team PSO DCO Incident Management deliver SLAs Manage risks identifying addressing potential issues impacting availability
Descripción del trabajo
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Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños.
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