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Guadalajara

    Junior Site Reliability Engineer - Guadalajara, México - Nextiva

    Nextiva
    Nextiva Guadalajara, México

    hace 2 semanas

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    Descripción

    Redefine the future of customer experiences. One conversation at a time.

    Were changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.

    Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.

    If youre ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, youre in the right place.

    Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

    We are looking for an Operations Site Reliability Engineer to enhance, support, and troubleshoot our SaaS and VOIP platforms for our Business Technology program. Were looking for someone with a wide breadth of knowledge, experience, and interest in a range of technology domains. This role will ensure the continued stability of our production applications while improving automation, alerting, and monitoring. We deal with many different technologies; a desire to learn and a hunger to work on challenging projects is a must.

    Key Responsibilities:

  • Triage, troubleshoot, and fix production problems in every layer of the stack, with a focus on Oracle and billing systems
  • Design, develop, improve, and tune logging, monitoring, and alerting
  • Create actionable alerts to fix system outages before they occur
  • Write software to improve reliability and recoverability of production systems
  • Identify manual work, document the fix in the form of a runbook, then automate it away
  • Perform and automate system administration tasks
  • Participate in 24/7 on-call rotation supporting production systems

    • Qualifications:

  • Bachelors degree in Computer Science or related field, or equivalent work experience
  • 0-2 years of Oracle systems experience
  • 0-2 years of software development experience
  • 0-2 years of Linux system administration experience
  • 0-2 years of performance engineering experience
  • Understanding and experience working with RESTful APIs
  • Experience with triaging troubleshooting complex systems
  • Experience working with source control
  • Experience with containerization and container orchestration
  • Experience with application performance monitoring
  • Experience with web technology components including relational and SQL Databases, Apache, Tomcat, Java, packet monitoring
  • Experience with microservice environments and distributed systems
  • Familiarity with front-end technologies
  • Ability to clearly communicate technical concepts
  • Understanding of general SRE concepts and DevOps principles
  • Familiar with the SIP concepts and troubleshooting

    • Nextiva Core Competencies / DNA:

  • Drives Results: The successful candidate will be action oriented, with a passion for solving problems. They will bring clarity and simplicity to ambiguous situations. This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success. They are a change agent, prepared to lead and drive changes as we transform.
  • Critical Thinker: The successful candidate is fact based and data driven, able to understand and articulate the why, identifying key drivers and learning from the past. They are forward-thinking , anticipating problems before they arise. Theyll recommend and action well thought out solutions, understanding the risks and dependencies.
  • Right Attitude: The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; theyre resilient and able to easily bounce back from setbacks. They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way. They will embrace a culture of service and learning with a focus on caring , supporting and respecting our customers and team members.

    • Rewards & Benefits:

    Major Health insurance for you and for your legal partner and children under 25 years
    Vision and Dental covered
    Life Insurance 24 times your monthly salary
    30-day Christmas Bonus (Aguinaldo)
    50% Vacation premium
    12 days for vacations on your first-year anniversary
    Newly hired full-time employees of Nextiva earn ten (10) personal days before their first anniversary
    After your first year you will be entitled to 5 personal days each year after each anniversary date additional to your vacation days
    Company matched Food Vouchers You receive 1 x monthly UMA (Unidad de Medida y Actualización) per month
    Company matched savings fund 13% of your monthly salary capped to 1.3 times the annual value of the UMA
    $500 MXN monthly Telecommunications stipend for remote workers (non applicable for 100% on-site roles)

    Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B. To check out whats going on at Nextiva, check us out on , , , , and the .

    #LI-RQ1 #LI-Onsite

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