Customer Claims Analyst - Aguascalientes, México - Sensata Technologies

Descripción

The Customer Claims Analyst will be responsible for interfacing directly with our customers throughout the world, both on the phone and via email.

The Customer Claims Analyst will be responsible for communication with overdue customers and for the collection progress of overdue invoices.

• Stratify collection activities to maximize cash receipts and meets company's target
• Contact customers regarding overdue accounts and determine reasons for non-payment
• Strive to get a promise to pay from the customer
• Negotiate payment schedule with the overdue customers
• Communication with customers in respect of missing documents and information via phone, email, mail
• Send statements of account proactively to our customers
• Investigate and resolve customer queries, payment discrepancies
• Work pro-actively with other departments to identify and solve issues
• Reporting of overdue customers on a weekly basis
• Forecast cash receipts on monthly basis
• Recommend bad debt write-offs with strong argumentation
• Maintain accurate records about the customer payment status
• Support other reporting activities, as required
• Support Tax and SOX audits as required
• Collaborate on other accounting projects, as necessary Experience / Qualifications
• A university degree required (i.e. Bachelors degree) or equivalent relevant work experience
• Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
• Strong communication skills; oral, written and presentation
• Strong organization, planning and time management skills to achieve results
• Strong personal and professional ethical values and integrity
• Holds self-accountable to achieving goals and standards
• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
• Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers