Senior Learning Experience Manager - Tijuana, México - TaskUS

TaskUS

Empresa verificada

Tijuana, México

hace 1 semana

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

About TaskUs:

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.

Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer:
At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages.

Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity.

We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Senior Learning Experience Manager

Job Description:

As a Senior Learning Experience Manager, you will:

Manage the initiation, development, and implementation of the TaskUs training department's site-wide initiatives;
Drive campaignspecific training programs for Team Leaders and Teammates;
Create and maintain any necessary materials related to maximizing campaign task mastery and personal development;
Pioneer all campaignspecific training needs and programs in the organization;
Execute TL and TM development training, which includes the following: detailed curriculum, training, and evaluation;
Maintain all relevant training materials and documents for all levels for trainees, from new Teammates to tenured Team Leaders;
Ensure that all training provided is aligned with the specific campaign and TaskUs' broader business objectives;
Explore proactively the specific needs of every department and campaign to develop training materials as needed;
Propose and publish a yearlong training calendar with specific quarterly objectives.
Plan total training policies, programs, new testing tools, methods, and systems to ensure products and services meet quality standards. Work directly with the teams and communicate effectively with the Operations Director, Operations Manager, and their counterparts.

So, do you have what it takes to become a Senior Learning Experience Manager?

Requirements:

At least a bachelor's degree or college degree in any field
3 years experience as a Sr. Manager or Manager (in a call center or BPO company) specializing in Product Training.
Excellence in presentation, communication, and interpersonal skills
High independence and motivation
Commitment to oversee projects to completion
Ability to adapt and level any training materials to a given audience

Join TaskUs, Business Intelligence's 2022 "Best Place to Work," and experience a workplace that truly commits to being #PeopleFirst These Ridiculously Good perks and benefits are available for you

HMO benefits for you and up to 2 dependents after 2 weeks of employment
Birthday Leave
Wellness programs

On-site perks:

Worldclass, Ridiculously Refreshing workspaces
Gym and recreational areas
Unlimited coffee
Time Outs, and other onsite events to enjoy Terms & Conditions apply

At TaskUs, we believe our employees always come first. Leaders are expected to put their line of direct reports before themselves. Our #RidiculouslyGood culture is the reason why we have been recognized as one of the best places to work globally by Glassdoor, among others. We exist to make a positive impact on the best brands in the world, the people we connect with, and on our global communities.

About Us
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TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.

Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ridesharing, HiTech, FinTech, and HealthTech. As of March 31, 2022, TaskUs had approximately 45,800 employees across twenty-three locations in 12 countries, including the United States, the Philippines, and In