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Customer Support Specialist Ii - Nuevo Laredo, México - Transplace, Llc
Descripción
Transpalce, an Uber Freight company, is looking for experienced customer service professionals with a background in the Transportation, Supply Chain or Logistics field.
Our specialists will manage transportation functions to ensure accurate, timely delivery of product in the most efficient and cost-effective manner all while providing excellent customer service to our customers.
What the Candidate Will Do Manage day-to-day aspects of booking, shipping, tracking, and billing on both import and export shipmentsSecure capacity for loadsLeverage carrier relationship to influence capacity awards during tight marketsDetermine eligibility for additional non-committed freight to be awarded to internal brokerage servicesContact carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, emptyUpdate load status in system, e.g., loaded, pick-up, delivery, empty, etc.
Notify Shipper and/or Receiver of Load Status and reschedule pick-up/delivery appointments when necessaryEstablish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responsesCorrespond with customer and carrier regarding detention informationCommunicate and gain approval for expedite shipmentsUse of JIRA, including request new users and password resets via JIRA; provide specific and detailed comments to ensure Help Desk receives clear actionable requests within JIRATrain customer users on the TMS, leveraging knowledge of customer business practices and workflowRate QuotesLead training sessions for Carrier Contacts as necessary on Carrier PortalIdentify patterns with shipper, receiver and carrier performance and recommend actions for improvement Coordinate and direct shipments and deliveries, including Shipper to Cross-dock, Cross-dock to DC, DC to DC, DC to Store, etc.
to improve Customer/Carrier equipment utilizationSet-up new Receivers, vendors, and suppliersResolve financial discrepancies in TMS financials (Carrier invoice does not match in TMS and must be reviewed and make determination; make adjustments in TMS; and respond to Accounting to deny or approve the additional funds, etc.)Utilize TMS to actively manage on-time performance and automation objectives Basic Qualifications 1-2 years related experienceAdvanced Spanish and English written, oral, and presentation communication skills Preferred Qualifications Knowledge of Freight IndustryReporting and Analytics (Ability to run BI reports; validate information; understand report, and offer feedback and deliver insights to your manager and or customer contacts on the information contained within the report)Microsoft Excel— knowledge of Microsoft Excel including but not limited to VLookup, Pivot Tables and advanced formulas1 – 2 Years of customer service experience#J-18808-Ljbffr
