Customer Support Specialist Ii - Nuevo Laredo, México - Uber Freight

Uber Freight

Empresa verificada

Nuevo Laredo, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

About the Role

Transplace, an Uber Freight company, is looking for experienced customer service professionals with a background in the Transportation, Supply Chain or Logistics field.

Our specialists will manage transportation functions to ensure accurate, timely delivery of product in the most efficient and cost-effective manner all while providing excellent customer service to our customers.

Manage daytoday aspects of booking, shipping, tracking, and billing on both import and export shipments
Secure capacity for loads
Leverage carrier relationship to influence capacity awards during tight markets
Determine eligibility for additional noncommitted freight to be awarded to internal brokerage services
Contact carrier to obtain status of loadtendered; continue monitoring the shipment for ontime pickup, transit, delivered, empty
Update load status in system, e.g., loaded, pickup, delivery, empty, etc.
Notify Shipper and/or Receiver of Load Status and reschedule pickup/delivery appointments when necessary
Establish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responses
Correspond with customer and carrier regarding detention information
Communicate and gain approval for expedite shipments
Use of JIRA, including request new users and password resets via JIRA; provide specific and detailed comments to ensure Help Desk receives clear actionable requests within JIRA
Train customer users on the TMS, leveraging knowledge of customer business practices and workflow
Rate Quotes
Lead training sessions for Carrier Contacts as necessary on Carrier Portal
Identify patterns with shipper, receiver and carrier performance and recommend actions for improvement
Coordinate and direct shipments and deliveries, including Shipper to Crossdock, Crossdock to DC, DC to DC, DC to Store, etc. to improve Customer/Carrier equipment utilization
Setup new Receivers, vendors, and suppliers
Resolve financial discrepancies in TMS financials (Carrier invoice does not match in TMS and must be reviewed and make determination; make adjustments in TMS; and respond to Accounting to deny or approve the additional funds, etc.)
Utilize TMS to actively manage ontime performance and automation objectives

Basic Qualifications

12 years related experience
Bachelor's degree
Advanced Spanish and English written, oral, and presentation communication skills

Preferred Qualifications

Knowledge of Freight Industry
Reporting and Analytics (Ability to run BI reports; validate information; understand report, and offer feedback and deliver insights to your manager and or customer contacts on the information contained within the report)
Microsoft Excel— knowledge of Microsoft Excel including but not limited to VLookup, Pivot Tables and advanced formulas

Years of customer service experience

Acerca de Uber Freight

Uber Freight es una plataforma logística y un socio con la misión de reimaginar la forma en que se mueven los bienes para ayudar a las comunidades a prosperar.

Respaldados por tecnología innovadora y un equipo dedicado de expertos en el dominio, brindamos soluciones logísticas que brindan a los transportistas y transportistas de todos los tamaños una mayor confiabilidad, flexibilidad y transparencia para que puedan tomar el control de su carga.

Con más de $ 17 mil millones en FUM, hemos construido una de las redes logísticas más completas del mundo que consta de más de 130,000 transportistas habilitados digitalmente y miles de transportistas, desde pequeñas empresas hasta compañías Fortune 500.

EEOC
Uber Freight se enorgullece de ser un empleador de igualdad de oportunidades/acción afirmativa.

Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley.

También consideramos solicitantes calificados independientemente de sus antecedentes penales, de acuerdo con los requisitos legales.