Travel Specialist - Guadalajara, México - Plexus

Plexus

Empresa verificada

Guadalajara, México

hace 1 semana

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Purpose Statement:

As part of the Global Business Consulting organization, Travel Program Management (TPM) practice line is one of the fastest growing organizations within that group, aiming to provide value by executing strategic and operational travel management on behalf of our customers.

This position of a Travel Program Specialist (TPS) within the TPM practice line will be responsible for providing extensive travel operational and stakeholder management.

The TPS is responsible for the day-to-day operation and execution of the travel program and related projects, and includes the following activities:

Key Job Accountabilities:

Travel Operations and Management Support
Administers travel policy rules and preferred supplier's contracted rates set up for all platforms (online, offline)
Supports the implementation of new tools and processes around traveler operations
Monitors agency performance targets including customer service level agreements (SLA)
Online Program Support
Assesses travel policy rules and liaison with the online support teams (site reviews)
Manages the direct relationship, administer configuration and understand user navigational experiences
Provides site messaging recommendations based on program needs
Communicates product upgrades, functionality enhancements and issues
Shares best practices on proven online usage strategies, communications and benchmark metrics
Provides an ongoing online educational support to travelers: communicating recommendations
Reporting & Data Analysis
Researches, analyzes and reports on travel work streams across enterprise
Participates in analysis of business requirements
Communications
Coordinates and supports communications, progress and best practices in executing tactical and operational travel management activities
Continuously updates travel information on

's intranet and travel intranet sites; leverages traveler communication, guidance and support

Supports the implementation of new tools and processes around traveler operations

Additional Accountabilities:

Provide ongoing updates on reported issues as needed to ensure understanding and timely completion
Research and resolve escalated online booking tool issues
Interface with clients and all AMEX GBT technology groups that support the online booking tools
Generate creative ideas to ensure product is used effectively
Gather and share best practices across clients and segments
Use analytical and creative approach to condense large amounts of information into a clear, concise, effective format
Drive results by operating with a sense of urgency, employing effective time management to deliver results within deadlines
Additional duties as assigned.

Education/Experience Qualifications:

A minimum of an Associate's Degree is required; a Bachelor's Degree is preferred

- _ One (1) _year of related experience is required; _Three (3)_ years of related experience is preferred.

An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.

Other Qualifications:

Experience in business travel, experience in card/payment solutions a plus
Understanding of travel data and overall travel related processes with ability to analyze spend and trends.
Strong communication skills, both written and verbal
Fluent in English, additional language skills are an advantage
Highly organized and detail oriented.
Demonstrates personal excellence by showing personal determination and resilience and is optimistic in changing circumstances.
Strong communication skills, both written and verbal

.

Work Environment:

The work setting should consist of an office environment with suitable lighting, comfortable temperatures, and a low noise level.
This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform._