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Associate Customer Advocate
hace 3 semanas
DigitalOcean Tlahuac, México**Do you ever wonder what happens inside the cloud?**: · **We want insightful, technically oriented people who are passionate about driving significant change to the customer experience through personal interactions and product feedback. Someone who has the desire to listen to cu ...
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Customer Service Advocate
hace 2 semanas
Nutanix Tlahuac, México**Customer Service Advocate II** · Mexico City · Hungry, Humble, Honest, with heart · **The Opportunity** · The CSA Worldwide Support team is composed of approximately 8 individuals across the globe strategically placed to support our clients at Nutanix. · Our goal is to continue ...
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Customer Advocate
hace 2 semanas
Apollo Xico, MéxicoWorking at Apollo We are a remote-first inclusive organization focused on operational excellence. Our way of working ensures clear expectations and an environment to do your best work with ample reward. · The Role The Customer Advocate team plays a pivotal role in shaping a core ...
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Customer Advocate, Customer Success
hace 6 días
Thomson Reuters Xico, MéxicoCustomer Advocate, Customer Success Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you · Join our team The Customer Advocate, Customer Success (CACS) is resp ...
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Spanish Customer Advocate
hace 1 día
Boldr México**WHAT IS YOUR ROLE**: · As a Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients' products and services. In this position, you will collaborate with internal and external teams in handling th ...
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German Customer Advocate
hace 1 semana
Boldr Ciudad de México**A LITTLE BIT ABOUT Boldr****: · - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. · - We are a global team, united by our desire to connect diverse peopl ...
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Customer Support Advocate
hace 2 semanas
Hootsuite Inc. Xico, MéxicoWe're looking for a Customer Support Advocate to help support our customers by providing a world class service within our SLAs, using a passionate and positive approach to the job, as well as in-depth process and product knowledge. You'll be working with our self serve customers ...
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Customer Service Advocate
hace 2 días
Nutanix Ciudad de México**Customer Service Advocate II** · Mexico City · Hungry, Humble, Honest, with heart · **The Opportunity · The CSA Worldwide Support team is composed of approximately 8 individuals across the globe strategically placed to support our clients at Nutanix. · Our goal is to continue d ...
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Customer Care Advocate
hace 2 semanas
Rockwell Automation Xico, MéxicoRockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing compan ...
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Enterprise Customer Support Advocate
hace 2 semanas
Hootsuite Ciudad de MéxicoWe're looking for Enterprise Customer Advocate (fluent in English) to help us assist our Enterprise clients with prompt, friendly and accurate help through any medium or channel. While working with Enterprise customers worldwide, you will communicate in a professional, helpful an ...
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Enterprise Customer Support Advocate
hace 2 semanas
Hootsuite Ciudad de MéxicoWe're looking for Enterprise Customer Advocate (fluent in Spanish and English) to help us assist our Enterprise clients with prompt, friendly and accurate help through any medium or channel. While working with Enterprise customers worldwide, you will communicate in a professional ...
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Hybrid Customer Care Advocate
hace 1 semana
Amex Ciudad de México**Description - External** · You Lead the Way. We've Got Your Back. · At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking ...
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Bilingual Customer Experience Advocate
hace 2 semanas
Pangea Money Transfer Xico, MéxicoAbout the role We are looking for a Bilingual Customer Experience Advocate to join our amazing team in Mexico City. In addition to providing on the phone support to our team of Tier-1 members during high-volume times of the day, you will also be responsible for supporting several ...
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Hybrid Customer Care Advocate
hace 1 semana
Amex Ciudad de México**Description - External** · You Lead the Way. We've Got Your Back. · At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking ...
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Customer Advocate
hace 1 semana
Apollo Ciudad de MéxicoWorking at Apollo · We are a remote-first inclusive organization focused on operational excellence. Our way of working ensures clear expectations and an environment to do your best work with ample reward. · The Role · The Customer Advocate team plays a pivotal role in shaping ...
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Customer Advocate
hace 3 semanas
Apollo Ciudad de Méxicois the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. provides sales and marketing teams with easy access to verified contact data for ov ...
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Customer Advocate, Customer Success
hace 1 semana
Thomson Reuters Ciudad de México De jornada completaCustomer Advocate, Customer Success · Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you · Join our team The Customer Advocate, Customer Success (CACS) is re ...
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Customer Advocate, Customer Success
hace 1 semana
Thomson Reuters Mexico City, México De jornada completaAbout the Role · In this opportunity as a Customer Advocate, Customer Success , you will: · Assist CSEs and GKADs with the client's day-to-day needs, billing support and escalations, order processing and other administrative requests · Drive Client Success programs and team ena ...
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Customer Support Advocate
hace 2 semanas
Hootsuite Mexico City, MéxicoWhy HootsuiteWhat we do How a Social Media Makeover Helped a Small Business Drive a 108% Increase in Sales · See it in action with a free 30-day trial · Resources Learn · Connect · Support · How Eurpac Increased its Social Media Followers by · Customer Support Advocate ...
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Spanish Customer Advocate
hace 3 semanas
Boldr México**WHAT IS YOUR ROLE**:As a Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients' products and services. In this position, you will collaborate with internal and external teams in handling the n ...
Customer Advocate - Xico, México - Apollo
Descripción
is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises.
provides sales and marketing teams with easy access to verified contact data for over 270 million B2B contacts, along with tools to engage and convert these contacts in one unified platform.
By helping revenue professionals find the most accurate contact information and automating the outreach process, turns prospects into customers.
Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members.
is growing rapidly, with 900% revenue growth since 2021, and is looking for world-class talent to keep building with us.
Working at Apollo We are a remote-first inclusive organization focused on operational excellence. Our way of working ensures clear expectations and an environment to do your best work with ample reward.The Role The Customer Advocate team plays a pivotal role in shaping a core pillar of Apollo's GTM motion—Sales Assist.
Customer Advocates are often the first interaction small businesses have with Apollo and we will help them evaluate and select Apollo as their solution of choice.
We drive revenue though high velocity small deals coming from the website or in-product chats.Our mission is to provide a world-class customer experience by removing friction from the buying process and enabling our customers with products and insights that will help their businesses succeed.
Responsibilities Key responsibilities include:
Manage website and in-product chats related to customer's sales inquiries Generate ARR through directly closing transactional new business and upsell deals for small businesses evaluating Apollo Influence ARR by assisting companies through the self-service evaluation and purchasing process Educate customers on Apollo's product and pricing to maximize sales Ask questions to uncover pain and align Apollo's value as a solution Provide a fast and accurate answers to the customer's inquiries Provide clean handoffs to Support and AEs when situations requireQualifications 1+ years of experience in sales (SDR, AE or similar roles) Has experience working in a fast-paced environment, while delivering high-quality work and consistently exceeding targets Coachable— loves to learn, receive feedback and up-level their skills Highly empathic, can read customers and adjust responses to the situationWorking experience with CRM, Support Tools, and Chat Tools Experience working in a remote environment, on a schedule, and managing their own time efficientlyWhat You'll Love About Apollo Besides the great compensation package and culture that thrives in openness and excellence, we invest tremendous effort into developing our remote employees' careers.
to help customers maximize their full revenue potential on the Apollo platform. This mindset opens us up to a lot of creative approaches to making customers successful at scale.
You'll be a significant part of a lean, remote team, empowered to really own your role as a proactive educator.
We're very collaborative at Apollo, so you'll be able to lean on your teammates, even in adjacent departments, to help you achieve lofty goals.
You'll be supported and encouraged to experiment and take educated risks that lead to big wins. And, you'll have a whole team remotely by your side to help you do itWhat are your compensation expectations for the role in USD? (Please do not say negotiable)
How many years of experience supporting Sales and Revenue Organizations within high-growth technology-focused organizations?
How many years of experience using sales engagement and sales intelligence tools, i.e.
Outreach, Salesloft, Gong, Intercom, CRM, Support Tools or Chat Tools, etc.?
Will you now or in the future require work visa sponsorship to legally work in the United States? If yes, what is your current work authorization?
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An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S.military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
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Voluntary Self-IdentificationFor government reporting purposes, we ask candidates to respond to the below self-identification survey.
Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.
As set forth in 's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.
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As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.
Classification of protected categoriesis as follows:
A "disabled veteran" is one of the following: a veteran of the U.S.
military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S.
military, ground, naval, or air service.An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S.
military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S.military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
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