Customer Advocate - Ciudad de México - Apollo

Descripción

is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. provides sales and marketing teams with easy access to verified contact data for over 270 million B2B contacts, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members. is growing rapidly, with 900% revenue growth since 2021, and is looking for world-class talent to keep building with us.

Working at Apollo

We are a remote-first inclusive organization focused on operational excellence. Our way of working ensures clear expectations and an environment to do your best work with ample reward.

The Role

The Customer Advocate team plays a pivotal role in shaping a core pillar of Apollo's GTM motion—Sales Assist.

Customer Advocates are often the first interaction small businesses have with Apollo and we will help them evaluate and select Apollo as their solution of choice. We drive revenue though high velocity small deals coming from the website or in-product chats. Our mission is to provide a world-class customer experience by removing friction from the buying process and enabling our customers with products and insights that will help their businesses succeed.

Responsibilities

Key responsibilities include:

• Manage website and in-product chats related to customer's sales inquiries
• Generate ARR through directly closing transactional new business and upsell deals for small businesses evaluating Apollo
• Influence ARR by assisting companies through the self-service evaluation and purchasing process
• Educate customers on Apollo's product and pricing to maximize sales
• Ask questions to uncover pain and align Apollo's value as a solution
• Provide a fast and accurate answers to the customer's inquiries
• Provide clean handoffs to Support and AEs when situations require

Qualifications

• 1+ years of experience in sales (SDR, AE or similar roles)
• Has experience working in a fast-paced environment, while delivering high-quality work and consistently exceeding targets
• Coachable— loves to learn, receive feedback and up-level their skills
• Highly empathic, can read customers and adjust responses to the situation
• Working experience with CRM, Support Tools, and Chat Tools
• Experience working in a remote environment, on a schedule, and managing their own time efficiently

What You'll Love About Apollo

Besides the great compensation package and culture that thrives in openness and excellence, we invest tremendous effort into developing our remote employees' careers. The team embraces that we have a sole purpose: to help customers maximize their full revenue potential on the Apollo platform. This mindset opens us up to a lot of creative approaches to making customers successful at scale. You'll be a significant part of a lean, remote team, empowered to really own your role as a proactive educator. We're very collaborative at Apollo, so you'll be able to lean on your teammates, even in adjacent departments, to help you achieve lofty goals. You'll be supported and encouraged to experiment and take educated risks that lead to big wins. And, you'll have a whole team remotely by your side to help you do it

What are your compensation expectations for the role in USD? (Please do not say negotiable) *

How many years of experience supporting Sales and Revenue Organizations within high-growth technology-focused organizations? *

How many years of experience using sales engagement and sales intelligence tools, i.e.Outreach, Salesloft, Gong, Intercom, CRM, Support Tools or Chat Tools, etc.? *

Will you now or in the future require work visa sponsorship to legally work in the United States? If yes, what is your current work authorization? *

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Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in 's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order

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We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

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