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Net Support - Mexico City, México - Cognizant
Descripción
We're hiring
At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant
We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a .Net Support Specialist
Responsibilities:
·Provide first-line technical support for internal users across various insurance applications.
·Troubleshoot and diagnose application incidents according to established procedures.
·Utilize ServiceNow to document, track, and resolve incidents efficiently, ensuring timely resolution and clear communication with stakeholders.
·Very good knowledge and experience with ITIL service management principles to maintain a high level of service quality.
·Generate reports and analyze data to identify trends and potential areas for improvement.
·Collaborate with developers to diagnose and escalate complex application issues.
·Perform medium/complex SQL queries to extract relevant data for troubleshooting and reporting purposes.
·Review and debug code written in .NET to identify and resolve application errors. (Desirable)
·Maintain a strong understanding of insurance industry workflows and how they relate to supported applications.
·Participate in knowledge transfer activities and stay current with evolving technologies.
Qualifications:
·Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience).
·3 to 5 years of experience in application support, with a focus on the insurance or financial industry (preferred).
·Proven experience troubleshooting and resolving application incidents.
·Strong understanding of ITIL service management principles.
·Proficiency in ServiceNow for incident management.
·Working knowledge of SQL Server and ability to write basic queries.
·Experience with .NET development and debugging skills. (Desirable)
·Excellent analytical and problem-solving skills.
·Strong communication, collaboration, and interpersonal skills.
·Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
·A commitment to continuous learning and staying up-to-date with technology trends.
·English Level: Minimum B1
Why Cognizant?
Improve your career in one of the largest and fastest growing IT services providers worldwide
Receive ongoing support and funding with training and development plans
Have a highly competitive benefits and salary package
Get the opportunity to work for leading global companies
We are committed to respecting human rights and build a better future by helping your minds and the environment
We invest in people and their wellbeing.
We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.
Igualdad de Empleo y Política de Acción Afirmativa:
Cognizant es un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley.
At Cognizant we believe than our culture make us stronger
Join us now
#BeCognizant #IntuitionEngineered
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : May
