Director Business Planning - Ciudad de México - Amex

Amex

Empresa verificada

Ciudad de México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

You Lead the Way. We've Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.

Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible — and we're proud to back each other every step of the way.

When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

JOB DESCRIPTION

The Director position within the Performance & Insights organization offers the opportunity to play a critical role in developing growth strategies to increase the performance of ICS - International Card Services.

The Director will be a member of the LACC ICS Executive Leadership team and have high visibility to senior Executives in the region.

The Director will provide consultative support to the LACC region senior leadership through strategic analysis to highlight insightful trends that lead to actionable recommendations for future growth opportunities.

The individual will lead a team of 16, responsible for enhancing the business decision-making process and driving growth by providing insightful and analytical recommendations across the Sales and AD teams, highlighting trends, risks, and opportunities.

The Director and the PI LACC team are also responsible for creating organizational plan and targets and designing scorecards. Support global standardization efforts, develop and implement process improvements drive automation to gain efficiencies across core activities and functions.

QUALIFICATIONS

Driving thought leadership on highly strategic business initiatives; identifying growth opportunities from data and insights to create a beneficial business outcome
Consulting and collaborating with Sales and Account Development VPs and Directors, internal business partners (e.g., Finance, Product, Pricing) and other SME's to analyze and lead strategic business initiatives to drive performance and profitability improvements
Set and manage Field Targets, Portfolios, and Scorecard design to drive motivated behaviour from field teams and elevate the Customer experience
Leading endtoend change management initiatives to support long term business goal achievement and efficiency gains
Oversee the creation of management reporting, data analysis, planning and performance measurement with automated solutions
Lead continuous process improvement to transform processes and tools (training, capabilities, reporting, forecast, among others)
Liaising with other regions to understand, share and implement best practices

Preferred Qualifications

Strategic Thinking: Ability to adopt a broad perspective and link business strategies to specific initiatives. Excellent analytical and problemsolving skills
Communication and Build relationships: Superior ability to write structured and compelling messages addressed to various audiences/levels within the organization. Ability to view contrary perspectives, negotiate and gain agreement while building and maintaining relationships.
Results Leadership: Ability to manage multiple and complex work streams and work across departmental boundaries and deliver a diverse set of initiatives that result in transformational outcomes
Experienced People Leader: Proven ability to attract, develop and lead a high performing and engaged team; ability to manage within a matrixed environment
Ability to oversee a program that promotes issue identification and resolution; stakeholder management and alignment; incorporates risk mitigation planning/execution; and provides solutions to address business transformation, strategic alignment, and culture change
Strong relationship skills and ability to build alignment among customers and key stakeholders
Selfstarter and high level of accountability and able to solve ambiguous/ open ended business challenges
Proven ability to take decisions and deliver results in a fast paced and highly matrixed environment
Strong work ethic with demonstrated willtowin and high personal excellence
Familiar with Customer Relationship Management tools (I.E. SFDC, other), as well as statistical software programming (I.E. SAS, SQL) or equivalent would be beneficial
Significant experience of relevant work with a University Degree or equivalent