Wfm Planning Analyst - Ciudad de México - TTEC

TTEC

Empresa verificada

Ciudad de México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

WFM Planning Analyst

At TTEC, we're all about the Human Experience. Elevated.

As an Analyst - Workforce Management - Planning (WFM) in Mexico City, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You'll be Doing Have a passion to solve work related puzzles? Are you looking for an opportunity to experience something new each day? In this role, you'll bring your creativity and individuality to make sure correct staffing is in place and proper adjustments are made based on the clients' needs.

Enjoy thinking about the big picture and planning for the future to support the team and clients? You'll make sure scheduling policies are followed as you survey the landscape for what's ahead and support the business.

You'll impact the business, the teams you support and the various departments that you partner with on a consistent basis through your analysis and recommendations.

During a Typical Day, You'll

Analyze and compare past staffing and revenue reports to prepare daily, weekly, and monthly reports and make recommendations for upcoming months.
Forecast and recommend staffing headcounts on a longterm basis
Uphold and ensure customer data is strictly confidential and respected
Work across departments leaders to champion continuous process improvement and motivate the groups you're working with to reach for amazing
Bring your time management and organizational skills to manage multiple, complex, ongoing tasks

What You Bring to the Role

6 months or more data analysis experience
High school diploma or equivalent
Engage and support the team in making sure they have the proper tools and systems to accomplish daytoday tasks
A solutionoriented mindset to ensure happy customers
Understanding, interpreting, and manipulating data for reporting

What You Can Expect

Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Careergrowth and lots of learning opportunities for aspiring minds
And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you

About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.

On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day.

These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer.

TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.

We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.

We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.

As a global company, we know diversity is our strength.

It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

Primary Location:
: MX-DF-Mexico DF

Job:
: Operations / Business Support

JSGYM-TE