Associate Manager, Operations - Monterrey, México - Transplace de Mexico Global

Transplace de Mexico Global

Empresa verificada

Monterrey, México

hace 1 semana

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Pro-actively identifies and communicates issues, propose and implement solutions for continuous improvement in regard to processes, cost, service, and profitability.

Establish and maintain effective relationships with Customers through professional and timely communications, and inquiry responses.
Ensure CSRs and Team Leaders achieve their goals and meet day to day operations' needs.
Source, coordinate Capacity assignment according to Customer's requirements and needs with Procurement/Capacity team that meet the financial and service expectations of Transplace.
Monitor team's performance.
Secure and request automatization of rates in TMS.
Ensure carrier performance meets customer expectations
Capacity internal performance metrics.
Make strategic transportation & volume commitment decisions with the Capacity and Sales team that positively impact Transplace profitability and/or customer costs.
Communicate service issues to customer or TP management.
Demonstrate ownership of assigned segments of business.
Analyze customer and carrier data, to identify cost saving opportunities.
Assists on onboarding processes.
Oversee team assigned to the position and monitor service across different zones/accounts.
Track volume and revenues on weekly basis (Scorecards).
Oversee and correct service issues with customer