Front Office Manager - Colonia Polanco, México - Operadora de Servicios Especializados Consultiarh S.A. de C.V.

Operadora de Servicios Especializados Consultiarh S.A. de C.V.
Operadora de Servicios Especializados Consultiarh S.A. de C.V.
Empresa verificada
Colonia Polanco, México

hace 1 semana

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee
Descripción

_
Dear Front Desk Manager,_ we are pleased to share the following job posting where we are sure you will be happy in an international hotel culture for the next opening.

Please be so kind as to read the job title and share your resume in this platform.

This is a new position for start up in September 23 ́

The interview will be on videoconference.


SUMMARY:

SUMMARY:


As the Front Office Manager, you'll be responsible for providing quality guest service within the guidelines specified by hotel management.

You'll lead all Front Office operations including; Front Desk, PBX, Concierge, Bell, Door, Valet, Night Audit, and Room Service. Set and maintain a high level of guest service. Provide support, mentorship, counseling, and discipline to your team.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Properly delete or add transactions that will assist in balancing revenues.
  • Monitor and maintain property interfaces.
  • Review Front Desk logbook for any other information or incidents, communicate with desk agents to gather pertinent information.
  • Review all arrivals noting any special requests or challenges. Assess whether any guest relocation will be necessary.
  • Follow established key control policy.
  • Inspect all VIP arrival rooms.
  • Attend monthly Wine Hour according to the schedule.
  • Assist guests with services and requests.
  • Knowledgeable of Fire and Emergency Procedures.
  • Run and attend departmental training classes and seminars as needed.
  • Professional communication via telephone with all other hotel departments such as; Reservations, Sales, Housekeeping, Bell Staff, Valet, Engineering, etc.
  • Ensure that hotel services are coordinated to provide the best in guest and employee satisfaction.
  • Perform any and all other duties as directed by immediate supervisors.

Supervisory Responsibilities:


  • Supervise all duties performed by your team.
  • Create and post all employee schedules on Thursday by 12 noon.
  • Coach, counsel, and discipline employees when necessary, using proper documentation and proper techniques.
  • Ensure that your team completes their essential duties before their departure.
  • Make sure all employees are posted at their stations at the correct time.
  • Schedule for all areas of operation. Assist with all sick calls or tardiness by finding proper coverage, report to work and stay until proper coverage can be found.
  • Assist with any scheduled shift problems on the Night Audit shifts.
  • Monitor all service levels provided by employees to guests and other fellow employees.
  • Meet or exceed levels of service required by the Mystery Shopper Survey, as well as the "guest comment card" return ratios.
  • Monitor and maintain proper Front Office operational supplies.
  • Meet or come in under payroll and expense budgets.
  • Ensure that all employees follow proper cash and credit handling procedures.
  • Accountable for the "guest ledger" and its proper daily maintenance.

We offer:

Salary:
$26,000


Schedule:
morning, evening, night; includes weekends

Please send us your resume and waiting for our call

Best regards


Tipo de puesto:
Tiempo completo


Salario:
$26,000.00 al mes


Horario:

  • Incluye fines de semana
  • Turno de 8 horas

Prestaciones:

  • Opción a contrato indefinido
  • Seguro de vida
  • Uniformes gratuitos
  • Vales de despensa

Tipos de compensaciones:

  • Propinas

Pregunta(s) de postulación:

¿Cuáles son los Hoteles donde has trabajado?

Educación:

  • Licenciatura terminada (Deseable)

Experiência:
Front Desk Manager: 4 años (Deseable)


Idioma:

  • Inglés (Deseable)

Disponibilidad de turnos:

  • Turno diurno (Deseable)
  • Turno nocturno (Deseable)
  • Turno de madrugada (Deseable)

Lugar de trabajo:
Empleo presencial

Fecha límite para postularse: 26/09/2023
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