- Proactively attend to tickets logged by users in time and ensure SLA compliance and user satisfaction.
- Ensure being up to date with the latest releases and enhancements of the applications to provide efficient support.
- Analyze and propose ways to improve the resolution of tickets, suggest if any documentation is missing from the learning offer.
- Generate necessary support documentation that could help transition tickets within scope to the service desk level.
- Escalate recurring issues to the problem manager in your region.
- Challenge to have the Support documents (including decision tree) per go-live.
- Coordinate efforts during critical incidents.
- Take on certain business relationship duties and regional community management activities as required under the problem manager.
- Look for ways to reduce the number of quality issues across our DE Portfolio as well as improve our MTTR(Mean Time to repair) and MTBF(Mean time between failure)
- Ensure implementation of new support process or tools per Schneider Digital Request in your region.
- Collaborate with other members of the support team to improve efficiency.
- Strong customer service oriented.
- Problem solving skills.
- Soft skills (excellent written and spoken communication skills, negotiation, service attitude, ability to influence, to coach and explain, organized and structured).
- CAD Design experience.
- Cross-cultural & teamwork experience proven skills.
- Tool experience: CREO, Autodesk, Pro/E, Inventor or Windchill products knowledge
- Microsoft Office product skills.
- Self-motivated and ability to work on own initiative in a pressure environment
- 4-year degree – Mechanical Engineering, Mechatronic or alternate technical field.
- Experience of at least 2 years in a similar domain is expected.
-
PL/SQL Support Engineer
hace 6 días
TigerTeam Mexico City, México De jornada completaEmpresa global se encuentra en la búsqueda de un PL/SQL Support Engineer · Requisitos: · Ofrecemos: · Contratación 100% nomina con el cliente · Prestaciones superiores de Ley · Trabajo 100% Remoto · Conocimientos: · Nivel de Inglés Avanzado Conversacional · Mínimo 3 años de expe ...
-
SQL- UNIX Support Engineer
hace 4 días
TigerTeam Mexico City, México De jornada completaEmpresa global se encuentra en la búsqueda de un SQL- UNIX Support Engineer · Requisitos: · Ofrecemos: · Contratación 100% nomina con el cliente · Prestaciones superiores de Ley · Trabajo 100% Remoto · Conocimientos: · Nivel de Inglés Avanzado Conversacional · Mínimo 3 años de e ...
-
Senior Security Support Engineer
hace 2 días
IQsec SA de CV Ciudad de MéxicoIQsec es una empresa 100% mexicana con más de 10 años en el mercado, brindamos soluciones integrales de Seguridad Informática y soluciones especializadas e innovadoras en el mercado de Ciberseguridad, nos encontramos en búsqueda de: Senior Security Support Engineer unirse a nuest ...
-
SQL Tech Support Engineer
hace 3 días
Connectingology Miguel Hidalgo, MéxicoImportante empresa líder mundial en soluciones y servicios en búsqueda de International Frontline Technical Support Engineer para ejecutar las siguientes tareas: · Gestionar tickets y cumplimiento de SLA · Cumplimiento de los estándares y procedimiento de soporte · Estar atentos ...
-
Technical Support Engineer
hace 1 semana
FANUC UK Ciudad de MéxicoAls Global Player bietet FANUC das Beste aus zwei Welten - internationale Karrierechancen in einem familiären Umfeld eines agilen Unternehmens, das den Menschen im Mittelpunkt sieht. Wir packen abwechslungsreiche Projekte an, arbeiten mit Leidenschaft an unseren Produkten und set ...
-
Maintenance and Support Sw Engineer
hace 1 semana
Diebold Nixdorf México**Resumen del Puesto** · Ingeniero de soporte con experiência manejando incidentes complejos. La posición asume un papel de liderazgo en las actividades de soporte de aplicaciones. Cuando corresponda, es requerido participar en reuniones de escalación de incidentes con clientes. ...
-
Technical Support Engineer H/m
hace 1 semana
Safran México**Description du poste**: · Provides technical support to any area in Shop related to the engine and its components. It is the focal point between the OEM and the Shop in order to clarify criteria, obtain repairs and propose improvements. All this by monitoring CSC cases based on ...
-
Support Engineer
hace 6 días
SkydropX Inc. MéxicoEstamos innovando la logística y esto lo hemos logrado gracias a un equipo de personas visionarias, con ganas de crecer y cambiar el mundo . · En Skydropx encontrarás un espacio para desarrollar tu carrera dentro de un ambiente laboral dinámico, ambicioso y multicultural ...
-
Technical Support Engineer Cctv
hace 1 semana
Financiera Global Iztapalapa, MéxicoImportante Empresa de Tecnología Solicita · Ingeniero de Soporte Técnico CCTV ( Inglés intermedio) · Principales requisitos/responsabilidades: · - Formación Técnica, recien egresados de carreras técnicas o o Ingenierias en el sector de IT · - Habilidades técnicas y conocimientos ...
-
Application Support Engineer
hace 2 días
ASERTIVIDAD EN GESTION DE PERSONAL Tlahuac, MéxicoEMPRESA INTERNACIONAL ESTA RECLUTANDO PERSONAL CON EXPERIENCIA EN: · Más de 5 años como técnico principal con Azure, UNIX, Base de datos, Nube y Plataforma. · SharePoint Online +.NET + Azure + C# · Ingles avanzado indispensable · PRESTACIONES SUPERIORES A LAS DE LEY ...
-
Technical Support Engineer
hace 2 días
Premier Tech Tlahuac, México¿Estás listo para innovar y compartir valor con todos nuestros clientes? · Sigue leyendo · **Tu futuro equipo** · En Premier Tech Systems and Automation, mejoramos la eficiencia de las instalaciones de fabricación de nuestros clientes mediante la integración de sistemas innovador ...
-
Support Engineer
hace 1 semana
Audible Ciudad de MéxicoGood storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes. · ABOUT THIS ROLE · As a Support E ...
-
Engineering Support
hace 1 semana
Siemens Energy MéxicoExperienced Professional · **Engineering Support - Negotiation & Customer Order Engineering**: · **A Snapshot of Your Day** · Are you interested in being part of a team that is driving the energy transformation? At Siemens Energy, you can. Our technology is key, but our people ma ...
-
Engineering Support
hace 1 semana
Siemens Energy MéxicoExperienced Professional · **Engineering Support - Product Support Integrator** · **A Snapshot of Your Day** · **How You'll Make an Impact** · - Support/Lead Product Development for products as defined in the R&D portfolio (Product Management). · - Collaborate with engineering te ...
-
Support Engineer
hace 2 días
Audible Ciudad de MéxicoGood storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes. · ABOUT THIS ROLE · Audible is loo ...
-
Engineering Support
hace 1 semana
Siemens Energy MéxicoExperienced Professional · **Engineering Support Team Lead - Competence Hub**: · **A Snapshot of Your Day** · Are you interested in being part of a team that is driving the energy transformation? At Siemens Energy, you can. Our technology is key, but our people make the differenc ...
-
Support Engineer
hace 1 semana
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. Ciudad de México2+ years industry experience in programming and/or technical support roles · - Experience with ticket monitoring and troubleshooting/debugging technical systems · Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in ...
-
Support Engineer
hace 1 semana
Audible Ciudad de MéxicoGood storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes. · ABOUT THIS ROLE · Audible is loo ...
-
Support Engineer
hace 1 semana
Qualtrics Ciudad de MéxicoAt Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving ...
-
Support Engineer
hace 1 semana
Servicios Comerciales Amazon M Ciudad de México2+ years industry experience in programming and/or technical support roles. · - Experience troubleshooting and debugging technical systems. · Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the sa ...
Product Lifecycle Management Support Engineer - México - Schneider Electric Norge AS
Descripción
Schneider Electric has an opportunity for a Senior, PLM Support Engineer in our Apodaca, N.L. location.
To increase the efficiency of incident resolution in NAM, Digital Engineering is looking for a support engineer for PLM (Product Lifecycle Management) capabilities, including PDM (Product Data Management) and MCAD (Mechanical CAD) methods and tools. PDM is a system used to manage and control product-related data, such as design files, engineering specifications, bill of materials, and other relevant information throughout the product's lifecycle. PDM software enables teams to collaborate, track changes, and maintain a central repository of product data, ensuring version control, data integrity, and efficient information sharing.
The support engineer is responsible for providing technical assistance and support to our users which include diagnosing and troubleshooting technical issues, guiding users through solutions, documenting problems and resolutions, collaborating with cross-functional teams and contributing to product improvement by providing feedback to the team. Strong communication, problem-solving, and customer service skills are essential.
Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives.Our 135,000+ employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment .
Great people make Schneider Electric a great company.
What do you get to do in this position?
The role is based in Mexico with the standard shift from: 7 am - 5 pm
Languages: Spanish 100%, English (Fluent), any other language like French or Portuguese is a Plus
QualificationsWe know skills and competencies show up inmany different waysand can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.
This job might be for you if:
Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, a culture of wellness, and more great benefits above and beyond a typical employer.Clickto find out more about working with us: .
We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We're recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversityare seen asa real value for the company. See what our people have to say about working for Schneider Electric.
Let us learn about you Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.
Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated againston the basis ofdisability.
Schedule: Full-timeReq: 008SWX #J-18808-Ljbffr