Account Support Management - Guadalajara, México - Hewlett Packard Enterprise

Hewlett Packard Enterprise

Empresa verificada

Guadalajara, México

hace 1 semana

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Account Support Management

This role has been designated as 'Edge', which means you will primarily work outside of an HPE office.

Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability.

You are accountable for maintaining a high level of customer satisfaction that results in revenue growth and account retention by understanding how business needs align with technical solutions, clarifying customer needs and setting appropriate expectations.

How you will make your mark:

Leverage business and technology understanding to partner with key stakeholders in creating proposed solutions for customer.
Proactively maintain highlevel technology knowledge, operational expertise and understanding of industry trends.
Utilize account support planning to identify business indicators and map to service solutions.
Communicate clearly and concisely to maintain alignment, manage expectations, enable successful outcomes, and demonstrate the value of HPE.
Leverage active listening and knowledge of HPE solutions to identify areas of additional services and incremental revenue growth.
Balance internal needs with customer needs within defined parameters.
Lead key stakeholders through issue/risk management and the development of mitigation/elimination plans.
Support customers in business and technical problem management by connecting them to broad capabilities and expertise within the organization.
Identify potential customer satisfaction issues, engage appropriate owners, and keep key stakeholders informed.
Manage key stakeholder expectations in alignment with contractual requirements as part of the escalation process.
Provide inputs to operating model and programs that may affect account management.
Mentor junior level team members.

About you:

First Level University Degree or equivalent combination of education & experience
68 years' experience in customer service
Fluent in written and verbal English
Project Management capabilities
ITIL v3 Foundations certified / ITSM experience is an advantage

Personal skills and qualities:

Develop and nurture meaningful relationships in a virtual environment
Indepth knowledge of industry standard core technologies (Compute, Storage, Cloud, etc) and future direction.
Written and verbal communication, presentation, and persuasion skills; mastery in English
Ability to initiate and guide difficult conversations
Anticipate customer needs, develop proposed solutions, and build consensus with key stakeholders
Experienced knowledge of change management process tools in complex environment
Demonstrate leadership skills in a dynamic environment with multiple priorities and focus on top goals
Continuously adapt and evolve to align with fastpaced market
Excellent influencing, active listening, and negotiation skills

Join us and make your mark

We offer:

A competitive salary and extensive social benefits
Diverse and dynamic work environment
Worklife balance and support for career development
An amazing life inside the element Want to know more about it?

Then let's stay connected

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills.

We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need.

mexico & #LI-Hybrid & #pointnextmexico

Job:

Services

Job Level:

Expert

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.