Sr. IT Business Analyst- Corporate Governance - Ciudad de México - Alcon

Alcon

Empresa verificada

Ciudad de México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Sr. IT Business Analyst

Corporate Governance

Location:
Mexico City (Hybrid)

As the global leader in eye care, Alcon has built a rich history of providing innovative products to customers and patients all over the world.

We're extremely proud of our legacy and the significant way we've helped to shape the industry over the last 70 years, but we're just getting started.

Our relentless passion to eliminate unmet medical needs drives our pursuit to further advance eye health worldwide. We're looking for exceptionally talented, driven people who want to make a difference. If you'd like to help us change the way the world sees, this is your chance to Be Brilliant

The person in this position will support the Global Legal and Communications business skakeholders and various IT Teams., providing high-quality services.

ensuring that IT services meet expectations including:

Accountability for the delivery of Corporate Governance IT services
Stakeholder engagement and escalation
Business process solution discovery
Demand management
Project Support on approved demands following the Alcon PM methodology.
High quality operational support delivery

How You Will Make a Difference

Key responsibilities_
Excellent interpersonal skills and ability to work in a geographically distributed teams, across time zones.
Own and support Corporate Governance demand process (new project or enhancement) from idea capturing to project approval, aligning with other IT supporting functions on competing priorities
Ensure that relevant stakeholders are involved in specification of new services and/or major upgrades to existing services
Maintaining an indepth knowledge of Corporate systems
Develops, maintains, and establishes operational specifications for systems considering such things as information flow, configuration setup for systems, volume, ad hoc reporting, analysis, and document format
Coordinates and facilitates projects, testing, training, change management and system patch or upgrade analysis
Represents the business unit to define requirements, process mapping and business cases for the technology developments
Partners with business and technology teams to ascertain system requirements, such as program functions, output requirements, input data acquisition, execution of user acceptance and may coordinate and perform testing, and system techniques and controls.
Identify and implement continuous improvement on current services by constantly capturing feedback, assessing team performance, and conducting retrospective sessions.
Highlight/identify gaps in existing functionality, work with stakeholders in establishing standardized processes to enable and ensure cost effective and scalable product delivery and product governance
Ensure team adheres to Alcon ́s established governance, frameworks and tools and ensure consistency with Alcon ́s policies, standards, processes, and guidelines
Act as the customer escalation point of contact in the area of Corporate Governance
Capability to work independently with minimum supervision and guidance

What We Can Offer You

Opportunity to join growing, earlystage organization built within a mature, stable global company
Friendly working environment and a diverse and highly motivated team
Individual career development plan and possible career growth within newly created account
Truly international environment and daily interactions with colleagues and stakeholders from all over the world
Attractive benefits & compensation package
Flexible hours and remote work possibilities (min 3 days per week officebased)

Skills For Success

Key Requirements/Minimum Requirements_
Min Education: Bachelor's degree in Computer Science, IT Technology, or related IT field
Experience: 7 years of applicable experience
Proven accomplishment records in the area of business process analysis/design, user requirement gathering & documentation, workshop facilitation techniques and project & change management.
Software-AsA-Service (SaaS) or Platform-AsA-Service (PaaS) successful working experience, including support and exposure on ticketing tool and management with external vendors
Strong analytical and problemsolving skills
Ability to map and relate processes to IT Systems functionalities
The ability to fluently read, write, understand, and communicate in English.
5+ years of applicable Project Management/Business Analysis experience.
Life Sciences industry experience preferred
Scrum or Agile methodology experience required
Experience playing the Business Analyst role
Basic knowledge and understanding about SaaS systems and Cloud based implementation
Proven experience in leading distributed teams as part of matrix organizations.
Drive all issues to resolution with a strong focus on customer satisfaction and efficient task execution
Motivated selfstarter, ability to handle challenges
Agility to learn new skills as ne